Sterling Holidays Resorts — fraud & deficiency in services by sterling holidays

Address:	Mumbai City, Maharashtra, 400003
Website:	www.sterlingholidays.com

Sterling holidays vacation ownership plan

Membership no. 1200314
Shabnam m. A. Sayani

My case is similar to case of mr. Nimesh bhodia, whose complaint dated march 2017 to your website is very identical to mine.

I have communicated my complaint & gross dissatisfaction towards defficiency in services since year 2012 via several e-mail & notices but has fallen in deaf ears.

Sterling holidays has always malafied intent of first luring customers with false promise by salesman & accept full payment (Max within a year).
After payment the company declines to provide vacation slots which amounts to defficiency in services, cheating, unfair business practice & fraud.

I have issued show cause notice before filing consumer complaint but the reply is very disappointing & miserable.
The co. Believes that they are following their agreement & t&cs which are printed in miniscule fonts & not readable.
The prepalnned one sided drafted t&cs are absolutely one sided & aimed at cheating customers by taking advance money first & decline services in some or the other pretext.

I am relying upon chain of my correspondence with them & there evasive, misleading & least bothered way of reply.

I am compelled to proceed with stern crimninal & leagal action against them if my claim in notice is not fulfilled.

Regards

Shabnam sayani