[Resolved]  Sterling Holidays Resorts — fraud made by sales representative

Address:Porbandar, Gujarat, 360575

Sales representative of the company has come to porbandar for promotion events and he had committed us to give dubai tour package (4 family member) for 1, 03, 724/-. They have taken our credit card details also. Afterwards the employee name chintan (Mobile number [protected]) has left the job and company told it was misrepresentation by him. Now we want to cancel the and want to get refund of rs. 1, 03, 724/-. But after many efforts and communication we are not getting any reply. Kindly help.
Was this information helpful?
No (0)
Yes (0)
Feb 14, 2018
Complaint marked as Resolved 
Sterling Holidays Resorts customer support has been notified about the posted complaint.
Verified Support
Dec 28, 2017
Sterling Holidays Resorts Customer Care's response
Dear Jayesh,

We hope that our executive has shared necessary information regarding your query. Thank you.

Sincerely,
Member Relations - Sterling Holidays.
Dec 29, 2017
Updated by Jayesh Savjani
We have not received any call from your side at all. Kindly keep complaint open.
Verified Support
Jan 10, 2018
Sterling Holidays Resorts Customer Care's response
Dear Jayesh,

We hope that our executive who has been in touch with you has explained the process and policy regarding membership. We are grateful for your bearing with us.

Sincerely,
Member Relations - Sterling Holidays.
Jan 10, 2018
Updated by Jayesh Savjani
Hi

Your executive has called us and told that as per policy of sterling holidays customer needs to inform within ten days of subscription if he wants to cancel it and wants full refund.

But our case is that of fraud where we got to know after one month that we had been cheated. In this case you can not expect us to inform you within ten days of subscription.

Kindly approve full refund and transfer the same to my bank account
Feb 17, 2018
Updated by Jayesh Savjani
Our Membership number is 1235056 and mobile number is [protected].

Kindly resolve it on urgent basis.
Complaint comments 

Comments

I want cancle my membership because no one pick up the phone all time
Sterling Holidays Resorts Customer Care's response, Jan 5, 2018
Verified Support
Dear Shri,

We apologize for the inconvenience caused. Please share with us your contact no and membership id so that we can assist you on your query.

Sincerely,
Member Relations - Sterling.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sterling Holidays Resorts
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    54%
    Complaints
    434
    Pending
    16
    Resolved
    224
    Sterling Holidays Resorts Phone
    +91 44 3357 3300
    Sterling Holidays Resorts Address
    Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai, Tamil Nadu, India - 600020
    View all Sterling Holidays Resorts contact information