[Resolved] Sterling Holidays Resorts — membership

[Resolved] Sterling Holidays Resorts — membership - down payment refund

B B nagaraja rao from Bengaluru, Karnataka

Sub:-complaint against refund of down payment amount Reminder-2 Abbas. [protected]@sterlingholiday.com There was program for promoting membership from sterling holiday resort at jamnagar gujarat in hotel honest. The official from sterling was mr. Abbas in the deal, i paid rs. 27434 as down payment for the membership for the package of 2 lacs. Due to some personal reason on next day confirmed with the same person at the same hotel for cancellation of membership & to return the amount. All the pdc given are blocked to avoid further credit to sterling by mistake. Signed ecs is also to be return under balance. Matter is confermed with chennai branch on telephonic. But so for no communication received about the refund & no adjustment of any package against down payment is acceptable. It is very surprise being reputed company not reverted so for is big concern for the member already exisist & for the new customers for the services. It is to be noted that customer will not leave the hard earned money as it is, ready to go to any extent if required. My details:- B nagaraja rao Phone.[protected] Badaseshi. [protected]@ril.com Application no.[protected] Receipt invoice no.[protected] (Hdfc) Amount. Rs.27434.00 Was this information helpful? No (0) Yes (0)
Dec 8, 2017 Complaint marked as Resolved Sterling Holidays Resorts customer support has been notified about the posted complaint. Nov 03, 2017 Updated by B nagaraja rao SUB:-COMPLAINT AGAINST REFUND OF DOWN PAYMENT AMOUNT REMINDER-3 ALL THE MAILS ARE GETTING BOUNCE WHAT IS THE REAON. Abbas.[protected]@sterlingholiday.com(mobile.[protected]) There was program for promoting membership from STERLING HOLIDAY RESORT at JAMNAGAR GUJARAT in hotel HONEST. The official from sterling was Mr. Abbas in the deal, I paid rs. 27434 as down payment for the membership for the package of 2 lacs. Due to some personal reason on next day confirmed with the same person at the same hotel for cancellation of membership & to return the amount. All the PDC given are blocked to avoid further credit to STERLING by mistake. Signed ECS is also to be return under balance. MATTER IS CONFERMED WITH CHENNAI BRANCH ON TELEPHONIC. BUT SO FOR NO COMMUNICATION RECEIVED ABOUT THE REFUND & NO ADJUSTMENT OF ANY PACKAGE AGAINST down payment IS ACCEPTABLE. IT IS VERY SURPRISE BEING REPUTED COMPANY NOT REVERTED SO FOR IS BIG CONCERN FOR THE MEMBER ALREADY EXISIST & FOR THE NEW CUSTOMERS for the services. IT IS TO BE NOTED THAT CUSTOMER WILL NOT LEAVE THE HARD EARNED MONEY AS IT IS, READY TO GO TO ANY EXTENT IF REQUIRED. MY DETAILS:- B NAGARAJA RAO Phone.[protected] badaseshi.[protected]@ril.com APPLICATION NO.[protected] RECEIPT INVOICE NO.[protected](HDFC) AMOUNT.Rs.27434.00 Verified Support Nov 07, 2017 Sterling Holidays Resorts Customer Care's response Dear RAO, Thank you for writing to us. We apologize for the inconvenience caused to you. But as per our standard policy, the refund will be credited to your account within 45 days only and we can't make any exceptions to that effect. If you've any other issues, please let us know. Sincerely, Member Relations - Sterling Holidays. Nov 07, 2017 Updated by B nagaraja rao please note that amount credited to you account on 16.10.2017, 45 days means it should be from 16.10.2017. by november end it shoud be credited back .ok regards B NAGARAJA RAO
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