Sterling Holidays Resorts — No refund post cancellation of Policy - More then 60 days

I purchased Sterling membership in month of Dec 2021 from Jaydeep Rathod & Satyendra in Mount Abu on down payment of Rs. 46, 000/- Membership ID - VNT1245706. After that due to some medical emergency the same was to been cancelled from my side (with in 60 days as per Policy) and I have share a email stating the same still they have deducted a sum of amount Rs. 36, 000/- as a cancellation fees. The matter continued to be escalate and finally there was settlement of only Rs. 10, 000/- which was to be refunded to me. As per mail commitment the amount was to be credited on 20th Apr 2022 but still it is being delayed for one month i.e. 20th May 2022 and I m not sure even if the same will be credited or again passed on to next month as per their policy 60th day the refund is to be provided but there is only new commitments provided.