Why only 72% customer complaints are resolved if there are no pending cases then what happened to the 28% of the unresolved cases. Are they not properly addressed at all to the satisfaction of the customers.
This is very poor show by a company in hospitality section and you are not hospitable at all.
For hospitality section the customer satisfaction index (Csi) should be at least 90% if not 99.9%.
You must take care of your members and there are lots of issues related to your people (Attrition must be very high and they are not well trained and do not have business ethics, indecent behaviour, inefficient and do not bother about customers benefits and overall they do not have human touch to carry the member along, very wrong attitude), poor communication, poor system and do not know the weaknesses of the various things as to take corrective actions to benefit the company, no escalation method of the members issues and bringing quick resolution which means that top management is not effective. Was this information helpful? | 
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