Sterling Holidays Resorts — Refund not being paid by Sterling Puri

Address:Puri

Booking No. : [protected] check-in date[protected], and check-out date[protected].

Had booked on 14th July 2021 and then cancelled it after 5 mins. As per the terms laid out to me, full amount should be refunded to me if cancelled before 15th July 2021. Wrote for a refund of the money, thereafter received a mail from Sterling Puri that they will issue voucher of same amount, which I declined and asked them for a complete refund as per their terms and conditions, have written multiple times to them, they do not respond and have not received the refund till date.
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Sterling Holidays Resorts customer support has been notified about the posted complaint.
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Dear Sandeep,

We kindly request you to share your registered email ID, mobile number, and reservation voucher details so that we can look into the issue and provide you with the necessary assistance.

Sincerely,
Member Relations - Sterling.

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