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Sterling Holidays Resorts — refund of amount on cancellation of membership

A sales executive from sterling contacted me and told about the vacation ownership plan.. I was informed about the product cost amd about the emi options. I was also told about rci. He did not inform me about the annual subscription fee of 10500 rupees, which i have to pay apart from this product cost, every year. I came to know about the annual subscription fee later when another person contacted me after a month from sterling.
Secondly, the person had informed me that i can use rci by transferring days from sterling on payment of some 1150 or some amount for each day. He told me that if i stay for one day, i need to spend only this amount. Later on i came to know that even if i stay for one day, i need to transfer all the days together, spending some 8000 rupees..
The sales person had assured me that there are no additional costs which i will have to bear, and that i can use 25yrs of holidays for this product cost of some 5.2 lakhs. He just told me that i will have to pay rci renewal fees after two yrs. And now i came to know that i have to pay rs 10500 each year additionally.
As soon as i realized that i have been cheated, i mailed sterling to cancel my account and to refund my down payment of around 1.17 lakhs. Then a person contacted me from sterling and told that as i have sent cancellation request after ten days of down payment, the cancellation fee is around 1.55 lakhs. So they asked me to pay the additional amount of around 38000 to cancel the account.. Means i got cheated and now lost a lot of money...
I need justice.. I need my amount back...
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Mar 23, 2018

Complaint Status

Sterling Holidays Resorts customer support has been notified about the posted complaint.
Mar 23, 2018
Updated by Dipin Mani
My membership ID is 1237859
Mar 23, 2018
Updated by Dipin Mani
Now the customer service agent is telling that i must provide proof for what all false committments the sales person made. They want me to record conversations?? Why do they want to steal someone's hard earned money??
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    Sterling Holidays Resorts
    Customer Care Service
    Customer satisfaction rating
    54%
    Complaints
    361
    Pending
    22
    Resolved
    183
    Sterling Holidays Resorts Phone
    +91 44 3357 3300
    Sterling Holidays Resorts Address
    Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai, Tamil Nadu, India - 600020
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