Sterling Holidays Resorts — REFUND of my advance towards the membership

Address:	1346,29th main,uttarhalli main road, poorna pragna nagar
Website:	www.sterlingholidays.com

I stayed in the sterling yercaud in the month of Dec 2020. On my stay i was asked to come in and see the package that was being offered by Sterling Holidays. I must say i was very much in line and was more than happy to go ahead. I paid an advance of 5k confirming that if not interested this will be refunded. With this agreement we went ahead with the payment.

After researching about the products and doing a little bit of research i saw many forums with many complaints which were unanswered or even acknowledged. I was not worried about the complaints but i was surely concerned about the response by Sterling. There was not even one complaint that was being addressed in all the forums.

This was my first concern.

My Second was what ever was sold to be was sold to one another client, however at the time of redemption, which ever country she selected was either full or the points were not enough.

My third concern, People just like me paid different amounts and after which they did not want to continue for some reason and Sterling had not refunded any one for over a year. This was the most disappointing part of my journey

Finally i decided that i will take the package if they refund the amount in the said date and time. I also Wrote an email to karthik.[protected]@sterlingholidays.com who was the so called Manager and he claimed that he was the head of South. If the head of South is going to be so unconcerned about a customer who is on boarding what will happen to the customer when he is in. This was my question to him. He said he will take care.

However today we are 2 months away from all the promises and i have still not received my Refund.

Now i have written to

[protected]@sterlingholidays.com
[protected]@sterlingholidays.com

Hoping to see what they will do from here. I will keep you guys posted with the action taken.

P.S

Dont take sterling package till they dont live upto things they promise.Its a reputed public company however the people who work for them have really let them down.