Sterling Holidays Resorts — Refund regarding

Address:

Chennai, Okkiampettai

My Sterling Holidays Resort member id 1245452. I have cancelled my membership in the month of March 2020, from that time onwards i am follow up for my money refund. Each and every time i wrote to feedback mail id they will say due to Covid -19 we not able to process.

In the month of December 28, 2020 i am personally visited Sterling Holidays Resort and met one customer excutive Ms. Lalitha and informed her the situation, she said my money will be refunded on or before 15 January 2021 max. In this regard i have received mail also stating that my refund will be processed on 12th January 2021. But till now i have not received money. I need solutions for this. I am not able to contact the higher officials of Sterling Holodays.