[Resolved]  Sterling Holidays Resorts — sterling holiday resorts cancellation of membership and refund of the fee

Address:

462016

Dear sir/ma'am,

I atul gupta having membership id no. 1238623 of your holiday group wants to cancel my membership due to poor service and non disclosure of hidden costs at the time of selling the membership of your holiday groop. I have also raised a complaint regarding the same on the portal of sterling resorts which was not addressed in the right manner. The services offered by your group is not upto my expectations and also the resorts available cannot be booked as the executives come up with the excuses like the resort is under maintenance. I have paid a total amount of rs. 1, 70, 000 (Rs. One lakh seventy thousand) and has availed service only once at your resort in dharamshala in the month of august 2018 which was not satisfactory as the room had foul smell and the service provided to me in the resort was not satisfactory. Pertaining to the reasons as stated in this complaint, kindly initiate the refund after deducting the considerable amount for the service which i availed at your holiday resort in dharamshala within next 15 working days after which the company would also be liable to bear the litigation cost incurred by me. Kindly look forward in this matter and resolve it as soon as possible.

Regards
Atul gupta
[protected]
[protected]@yahoo.com