Sterling Holidays Resorts — Sterling Holidays Non refund of money

Address:

Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai, Tamil Nadu, India - 600020

I canceled my booking NMWCOR[protected]. There are no cancellation charges as mentioned in the package. It's been 5 days and still, I am following up for a full refund of INR 15599. I tried reaching them over the phone call but no one is picking it up (Ph: [protected]). I send them multiple emails but they are not responding to emails as well.