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Sterling Holidays Resorts

Sterling Holidays Resorts — Sterling holidays resorts looting money in terms of Membership

Cust ID: 1249714
Name: Selvaganapathi

I Have sterling Holidays White Membership which i bought it for nearly 5Lakhs. And i Paid my last 2years subscription (1st Year 10K, this year 12K) too. Till date no benefits been retrived.

But when I try to book through sterling holidays customer care at Yelagiri location, I come to know the following payments to be made for getting the booking even if we are a elite member.

1 - Room conveyance charge - 1500rs per day
2 - If Morning Breakfast is required i need to pay for that
3 - and other charges they were asking which i don't even understand

I was shocked from the 1st point itself, for 1500rs i can get a better stay at yelagiri. Then what is the purpose of my Membership.

It's very shocking after 2years of paying 22K additional as ASF and still you need to pay for your stay means, still i'm not able digest such ridiculous answers they gave.

Attached my latest ASF bill detail, with this complaint.
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Sterling Holidays Resorts customer support has been notified about the posted complaint.
Verified Support
Jul 18, 2023
Sterling Holidays Resorts Customer Care's response Dear Selvaganapathi,

Thank you for bringing your complaint to our attention. One of our team members will reach out to you soon to provide an update on the status of your complaint.

Sincerely,
Member Relations - Sterling.
Verified Support
Jul 26, 2023
Sterling Holidays Resorts Customer Care's response Dear Selvaganapathi,

Thank you for writing to us. We hope our executive has contacted you and addressed your concerns.

Sincerely,
Member Relations - Sterling.
Aug 02, 2023
Updated by Selva243 Hi Sterling team,

I was waiting for the refund, no need of your speech.

kindly revert back the money i paid.
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Comments

Still my Concerns where not addressed properly. We don't need this membership. Till date we haven't used any of the membership benefits. Kindly cancel the membership and revert my money back.
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