| Address: 560013 |
| Website: www.stevemadden.in |
I bought a pair of shoes on 18th October, 2015 from their store in the Phoenix Market City Mall, Shop No.UG15, Whitefield, Bangalore, Karnataka-560048.
I was impressed with the Fashion and Style of the model 'CRAVES - Black'. At the same time the sales girl was also very professional.
I understand these are fancy items and are not meant for rough use, I bought it with an intent to use it for special occasions only. It was a perfect match for my taste and various suits that I have. By count I have worn these shoes on 4 occasions (3 to 5 hours each time) and the shoes are already worn out. I can still do with a normal wear and tear but this pair of shoes is in a mess. Its looks weird to be precise.
I have spent Rs. 8999 on this pair and I am sorry to say that your designers have failed to consider that they are designing shoes which would eventually be worn in the feet. Rather than sole touching the ground the leather of the shoes touches the ground causing it to wear out. Then the stitching inside and outside of the shoe is also worn out. Again, I have not danced, I have not ran or abused the article in any way.
I have another pair of brown leather shoes that I bought the same day from a different brand which costed me just Rs.2000 and I have been wearing it to the office everyday and those shoes are intact.
I have written to their call center twice in last 13 days an have not got a single response. Poor Quality, flawed design and pathetic customer service.
Steve Madden India customer support has been notified about the posted complaint.
When I purchased the bag-
• First of all it was billed in the name of different person
• Second it was chipped off at the time of purchase. I got it returned and took another piece of the same bag (which was again chipped and I noticed it later) with which sales representative gave instruction for handling PU bag’s. I asked them if I could change/return the product, however they refused.
Its been more than a month I visited the branch and explained the situation and I was repeatedly told that this is from our old stock(nearly 2 years old) and also you purchased it during Sale period and we can’t help you.
After explaining the situation again and again that it was a faulty product right from the time I purchased it, they asked me the purchase details which I could recover from my Bank statement and got to know that it was billed under someone else’s name and I also explained that both the pieces of the Hand bag was faulty.
Hence after a month’s time, with conversation with Saurabh and Sheetal (Ambience Mall, Gurgaon), they advised that nothing can happen as it belongs to Sale.
I think you guys make cheap stuff specially for sale and which doesn’t belongs to Steve Madden, Is it so?????? Also customer service is too poor as I had to follow up with your Gurgaon, Ambience branch many times with no resolution.
There is a brand value for Steve Madden and I think I took Steve Madden bag because of this reason only.I used it only single time.
I want to launch complaint regarding Brand Name, Poor Customer Service, Poor quality used in your products especially during sale time.
I can send you guys a picture of my handbag if necessary. You may also check with the branch, they already took it for their reference.