Streetstylestore.com — Product not received, money not refunded

Address:	New Delhi, Delhi, 110088
Website:	streetstylestore.com

I have placed a order on 8/11/15. details as under ORDER DATE TOTAL PRICE PAYMENT STATUS INVOICE #344008 11/8/2015 Rs 1, 598 ccavenue Urgent Dispatch - details Order Reference IQUWNCHQY - placed on 11/8/2015 til date i have not received it and they are not refunding my money I am attaching correspondence with their representative as under From: Pooja Seth ([protected]@streetstylestore.freshdesk.com) You moved this message to its current location. Sent: 03 December 2015 18:14PM To: [protected]@hotmail.com Hi [protected]@hotmail.com, Just a quick update in regard to your order# 344008, which you placed on –11/8/2015. It has been more then 21 days since you placed the order with us. We understand you need the products urgently. We have already marked your order as urgent one . Once the order will be shipped, you will receive a mail from us. In the meantime, visit our website to check what’s new. (http://www.streetstylestore.com) If there is anything else we can do, let us know. Helpdesk Streetstylestore.com On Tue, 1 Dec at 3:47 PM, [protected]@hotmail.com wrote: respected mam as you have mentioned that you will dispatch my order within 7 days .but i still have not received the same.It seems that you are unable to deliver the product. kindly initiate refund process regards Ms K. Ghosh Date: Mon, 16 Nov 2015 10:30:53 +0000 From: [protected]@streetstylestore.freshdesk.com To: [protected]@hotmail.com Subject: Re: [#144653] FW: Your order#[protected]-887935 on http://streetstylestore.com is successful. Hi ghoshkakoli Thank you for shopping with streetstylestore.com. We are glad and we hope you will be happy too once you receive our products. As per your query regarding your order #344008, we will like to tell you that it has been 8 days since you placed the order with us. And our site takes the time period of 3-21 days for the delivery. As you have mailed us, we understand you need the products urgently. That’s the reason, we have marked your order as an Urgent one. This status will ensure that we dispatch your order asap. This will take 7-8 days from now for the same. Once the order will be shipped, you will receive a mail from us. In the meantime, visit our website to check what’s new. (http://www.streetstylestore.com) If there is anything else we can do, let us know. Helpdesk Streetstylestore.com On Sat, 14 Nov at 10:50 AM, [protected]@hotmail.com wrote: Dear sir i have not received any details regarding the order mentioned below... kindly let me know the shipping details 7 days has been passed since i ordered Ms K. Ghosh Date: Sun, 8 Nov 2015 12:34:55 +0530 From: [protected]@ccavenue.com To: [protected]@hotmail.com Subject: Your order#[protected]-887935 on http://streetstylestore.com is successful. LOGO Dear KAKOLIGHOSH, Thank you for your order from http://streetstylestore.com For your convenience, we have included a copy of your order below. The charge will appear on your credit card / Account Statement as 'www.ccavenue.com' Order# CCAvenue Reference # Order Date [protected]-887935 [protected] 08/11/2015 12:33:59 Billing Details Customer: KAKOLIGHOSH | [protected]@hotmail.com | [protected] Address: 531 A BLOCK M (near new alipore petrol pump) New alipore (beside aurobindo bal mandir school), West Bengal, kolkata 700053. India Customer IP: 117.194.43.195 Pay Mode: Credit Card - Visa Bank Ref #: 058787 Instructions: Gross Amount: INR 1598.00 Order Amount: INR 1598.00 Net Payable: INR 1598.00 Shipping Details Contact Person: KAKOLIGHOSH | [protected] Address: 531 A BLOCK M (near new alipore petrol pump) New alipore (beside aurobindo bal mandir school), West Bengal, kolkata 700053. India CUSTOMER CARE Best Regards Streetstylestore.com 144653 their address as under Street Style Store, 206-Bhagwati Sadan Building, Plot No 8, BH Block Market, Near Nainital Bank, Shalimar Bagh Delhi - 110088, India. please do the needful regards mrs ghosh