Suburban Diagnostics — non submission of reports

Today morning I had gone to suburban diagnostic Kandivali West, to get my ÇA 125 blood test and sonography of my abdomen done. The staff told me to collect the reports by 4.30 in the evening. My daughter went to collect the report. But they were unable to trace it. The staff were in a hurry to go home telling us to come next morning. They could manage to send blood report on my email. But I m still awaiting sonography report. I have an appointment with my hospital tomorrow morning. But no response yet. Their helpline executives are totally useless.