Sud Life — Delay & No proper knowledge with the customer center

Address:	Chennai, Tamil Nadu, 600034
Website:	www.sudlife.in

My father had a policy with sud which was misinterpreted and sold by agent. The policy attained its maturity period and it was told that it will be credit in 5 working days to the account. But that was not the case. It almost took 2 months to credit the amount in the account. Every time when i call the customer care they say a different reason for delay eg: system upgrade, public holiday, process failed etc.. Every time it was a frustration to call the customer care. Then i called to regional office in chennai nungambakkam where i faced a another bunch of # who dont know anything. At least the customer care used to say that it will be credited in 5 days / 10 days etc and provide a reason. But these # in the regional office will get the policy number and they will say that they will check and call us back. But they will never call back or even if we call there will not be a proper response. Finally an stupid asked me lot of prof in order to send that to head office and get the direction to credit our amount. He doesn't have a time of completion of this process also. I submitted in other branch and before it reached him i got the amount credited which means that # doenst know what is the process and current status of the policy. Better to avoid this insurance.