Sud Life — Life Assured Income Plan

I took this policy in 2017 and now I am regretting .Ipaid 2 years premium and then due to financial issues could not pay for 2 years .The company sent me an SMS that i could pay by Jan 31, 2021 without any reinstatement charges .When I went to pay a whopping 18000 Rs was mentioned as reinstatement charges .Again I wrote to customer care and they replied saying now the amount is withdrawn .Again when I went to pay they were asking for 9000 rs reistatement fees.I have 2 other policies in Max Life and OBC Canara which also I had delayed .But they did not charge me anything for reinstatement .Besides they do not give loan against the policy
This company is taking customers for a ride and IRDA should haul them up