SUGAR Cosmetics Complaints & Reviews

I paid Rs. 2739 for an order, but due to some reasons had it cancel it. Now, the amount hasn't been refund even after 10 days yet. One of the worst customer care services, they said to check with the bank, but, bank has not received the money yet. They cheated me.

I have ordered sugar smudge me not lipsticks on 25th june 2021 and also got the same on 29th june. But i returned those on 1st July because of the shades of lipsticks and applied for a refund. Also they assured me to get the return in 3-5 working days but i did not get the refund till on 11th july. Please check the matter

I have bought a POWERCLAY SPF 20 BB CUSHION 07 VANILLA LATTE in the last week of February from Pacific mall Subash Nagar Sugar outlet .I haven’t used it for 2 months when I have opened I got to know that it was not at all sealed and it was having very less quantity, I visited this outlet after lockdown 3 times but couldn’t get the solution for the same and also the customer service of such reputed store was really dissatisfying and it’s really disheartening for me .They haven’t gave us the solution for it .I hope I will get the solution at the earliest .You can contact me at [protected] for further enquiry.

Baught a kajal for the first time and is not worth the price its better I would have take eyeconic kajal atleast that is worth.I was told it will not spread but it is like 20 Rupees kajal spreading on face.Its a request that if you are taking so much of money it should be worth do replace it.Consider it as a complaint also its a humble request to give the product that is worth with price paid

I payed the amount through phone pay got a mail from razor pay but they havenot initiated any details about shipping i need my amount refunded so kindly check

I'm ordering the kit worth 1299/-
They sent me damaged items here I place some pics.please teach them a lesson I need compensation.their customer service didn't reply and respond.how cheat they are.please help me sir.my order number is
A shipment from order #562976 is my order.please help me sir .even GWP bag tooo damaged.im totally disappointed.

Otp to approve transaction of rs. 2000.00 from your a/c no. Ending 0854 to vellvette lifestyle pvt. Ltd is 24920341. Do not share with anyone.

I'm placed the order but the transaction was unsuccessful so order did not placed. My money was deducted. Im complaint to them but they said we didn't see any unsuccessful transaction. Please teach them a lesson i need my i want my money back please

I have purchased Sugar foundation stick with 1000 and long lasting lipstick for 600 both were not as described on the label when I complained about the same they are saying it’s a policy not to provide refund and even the lipstick is not lasting for an hour so I don’t understand how these companies are surviving without proper quality and durability. I need proper action to be taken against these companies to make the customers secure and also highlight customers not to believe promotions in any of the social media being all the promotions and advertisements are paid and published by the respective companies in terms to cheat customers.

I ordered 'smudge me not liquid lipstick minis set' from https://in.sugarcosmetics.com/products/smudge-me-not-liquid-lipstick-minis-set

After adding product to cart in checkout page the order summary showed 4lipstic additional free. I was happy and did the payment immediately.

The invoice on package stated
1: your mini liquid lipstick #4 - 43 hot shot (Hot pink / dark fuchsia pink)
2: your mini liquid lipstick #3 - 29 scarlet starlet (Orange red)
3: smudge me not liquid lipstick minis set
4: your mini liquid lipstick #2 - 44 preach peach (Peach pink)
5: your mini liquid lipstick #1 - 02 brink of pink (Plum rose)

But only product no.3 was delivered. On contacting customer support the company says no.3 is the main product and rest is its content.
I was supered the way the company completely fools and bluffs the customers. What they think customers are stupid? Main product is in middle and other are its content written above and below??

I am attaching picture of my order summary which i received in the mail, picture of invoice.
Now, the company has stopped responding on email, i tweeted them but no feedback. It's not just about free items but misleading replies.
How can a company say anything even after dropping the invoice?

They just know how to earn money and fool people.

I ordered a product of sugar cosmetics couple of days back. I paid them through google pay. They recieved money through razorpay. They stated that through a mail after several mails i sent them. I asked them either to send the product or refund. Still there is no reply from their side. I have attached all the details with this. Please help me to solve this issue
Thank you
Kripa thankachan...