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SUGAR Cosmetics Complaints & Reviews

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Updated: Apr 15, 2023
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SUGAR Cosmetics reviews & complaints page 2

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S
Sumsum
Aug 12, 2021
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I paid Rs. 2739 for an order, but due to some reasons had it cancel it. Now, the amount hasn't been refund even after 10 days yet. One of the worst customer care services, they said to check with the bank, but, bank has not received the money yet. They cheated me.
SUGAR Cosmetics customer support has been notified about the posted complaint.
Aug 12, 2021
Updated by Sumsum
This issue has not been resolved yet as I have not received the refund yet
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    B
    Bharti grover
    Jul 11, 2021
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    I have ordered sugar smudge me not lipsticks on 25th june 2021 and also got the same on 29th june. But i returned those on 1st July because of the shades of lipsticks and applied for a refund. Also they assured me to get the return in 3-5 working days but i did not get the refund till on 11th july. Please check the matter
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      S
      Sona Sonali
      Jun 28, 2021
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      Address: 19/38 B 3 floor, Tilak Nagar, New Delhi

      I have bought a POWERCLAY SPF 20 BB CUSHION 07 VANILLA LATTE in the last week of February from Pacific mall Subash Nagar Sugar outlet .I haven’t used it for 2 months when I have opened I got to know that it was not at all sealed and it was having very less quantity, I visited this outlet after lockdown 3 times but couldn’t get the solution for the same and also the customer service of such reputed store was really dissatisfying and it’s really disheartening for me .They haven’t gave us the solution for it .I hope I will get the solution at the earliest .You can contact me at [protected] for further enquiry.
      SUGAR Cosmetics customer support has been notified about the posted complaint.
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        F
        Farina rais
        Dec 27, 2020
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        Address: 28 A wing Vindeshwari Buldg 90feet road behind welcome hotel sion dharavi mumbai 400017

        Baught a kajal for the first time and is not worth the price its better I would have take eyeconic kajal atleast that is worth.I was told it will not spread but it is like 20 Rupees kajal spreading on face.Its a request that if you are taking so much of money it should be worth do replace it.Consider it as a complaint also its a humble request to give the product that is worth with price paid
        +3 photos
        SUGAR Cosmetics customer support has been notified about the posted complaint.
        Hey Farina! That shouldn't have happened and we completely understand your disappointment. We always aim at giving an impeccable and premium experience and hence we never compromise on the quality of our products. There is a thorough quality check that we adhere to before sending out the products. While we can never disappoint you with any of your purchases, we have shared your feedback with our team for further check. As discussed with you over the phone today, we will replace the product for you as per your preference. Thank you for taking the time to speak with us and we hope we were able to assist you to your satisfaction.
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          S
          Sushmithad
          Jul 13, 2020
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          I payed the amount through phone pay got a mail from razor pay but they havenot initiated any details about shipping i need my amount refunded so kindly check
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            S
            Sahithi Channel
            from Mumbai, Maharashtra
            Jul 9, 2020
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            I'm ordering the kit worth 1299/-
            They sent me damaged items here I place some pics.please teach them a lesson I need compensation.their customer service didn't reply and respond.how cheat they are.please help me sir.my order number is
            A shipment from order #562976 is my order.please help me sir .even GWP bag tooo damaged.im totally disappointed.
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              S
              Sahithi Channel
              from Mumbai, Maharashtra
              Apr 4, 2020
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              Otp to approve transaction of rs. 2000.00 from your a/c no. Ending 0854 to vellvette lifestyle pvt. Ltd is 24920341. Do not share with anyone.

              I'm placed the order but the transaction was unsuccessful so order did not placed. My money was deducted. Im complaint to them but they said we didn't see any unsuccessful transaction. Please teach them a lesson i need my i want my money back please
              They cheated me yesterday I placed order but immediately they changed the offer and didn't place my order .my money was deducted.im mailing them but they did not respond.please teach them a lesson sir.please help innocent people customer like me.please give me my money back please help me sir please please

              they cheat me - Comment #3671738 - Image #0
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                V
                Valliuma
                from Chennai, Tamil Nadu
                Jan 1, 2020
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                Address: 600078

                I have purchased Sugar foundation stick with 1000 and long lasting lipstick for 600 both were not as described on the label when I complained about the same they are saying it’s a policy not to provide refund and even the lipstick is not lasting for an hour so I don’t understand how these companies are surviving without proper quality and durability. I need proper action to be taken against these companies to make the customers secure and also highlight customers not to believe promotions in any of the social media being all the promotions and advertisements are paid and published by the respective companies in terms to cheat customers.
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                  S
                  stuti pillai
                  from Mumbai, Maharashtra
                  Sep 4, 2019
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                  Address: A-004, Boomerang Business Park, Chandivali Farm Road, Powai. Mumbai - 400072. Maharashtra. IN., Mumbai City, Maharashtra, 400072
                  Website: in.sugarcosmetics.com

                  I ordered 'smudge me not liquid lipstick minis set' from https://in.sugarcosmetics.com/products/smudge-me-not-liquid-lipstick-minis-set

                  After adding product to cart in checkout page the order summary showed 4lipstic additional free. I was happy and did the payment immediately.

                  The invoice on package stated
                  1: your mini liquid lipstick #4 - 43 hot shot (Hot pink / dark fuchsia pink)
                  2: your mini liquid lipstick #3 - 29 scarlet starlet (Orange red)
                  3: smudge me not liquid lipstick minis set
                  4: your mini liquid lipstick #2 - 44 preach peach (Peach pink)
                  5: your mini liquid lipstick #1 - 02 brink of pink (Plum rose)

                  But only product no.3 was delivered. On contacting customer support the company says no.3 is the main product and rest is its content.
                  I was supered the way the company completely fools and bluffs the customers. What they think customers are stupid? Main product is in middle and other are its content written above and below??

                  I am attaching picture of my order summary which i received in the mail, picture of invoice.
                  Now, the company has stopped responding on email, i tweeted them but no feedback. It's not just about free items but misleading replies.
                  How can a company say anything even after dropping the invoice?

                  They just know how to earn money and fool people.
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                    K
                    Kripa Thankachan
                    from Mumbai, Maharashtra
                    Aug 26, 2019
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                    Refund issue

                    Website: www.google.com/url?sa=t&source=web&rct=j&url=in.sugarcosmetics.com/&ved=2ahU

                    I ordered a product of sugar cosmetics couple of days back. I paid them through google pay. They recieved money through razorpay. They stated that through a mail after several mails i sent them. I asked them either to send the product or refund. Still there is no reply from their side. I have attached all the details with this. Please help me to solve this issue
                    Thank you
                    Kripa thankachan...
                    +2 photos
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