Sukam Inverter — Faulty product

Address:

House no 1078/D, sector 21 Panchula

Hi

We bought Sukam Tabular Battery in August 19. Since May 2020 I have been facing difficulty/issues with battery backup. I did register complaint with local distributor and did drop off to service center however as per them battery is working fine & it should give a back of 3 hours on 400watt consumption.

My father is a dialysis patient and when light goes we have only operate 2 fans and not even turn on allout because it might consume battery back up. I have 2 questions

1. If battery was not faulty why was I told to drop the battery at service center as per sukam engineer who had visited my home.
2. 2 fans works at maximum 150 watt. As I was told the back will be 3 hours on 400 watt. Then automatically backup should increase as I am using less watt.

Since last 5 days after calling for complaint to dealer and distributor. Everyday I have been told someone will visit today or tomorrow but no-one is bothered to come.

Requesting your immediate intervention and hopefully issue will be resolved without third party support.

Thanks
Navtesh Kumar