[Resolved]  Sulekha.com — Exchange of Prestige cook top model:PIC 2.0 V2 (R) & serial no.L[protected]

Address:	Mumbai City, Maharashtra, 400037
Website:	IQRA Appliance Services Embishat AlamGala No. 5, 90 Feet Road, Sion West, Mumbai - 400022

Dear Sir,

This is to inform you that i registered in sulekha.com i get the call from IQRA Appliance Services. with the telephonic communication with MR. ALAM.
Mr. Alam told he will send his person (Mr. Jafer) to collect your cook top from you home & i send photo of Display of cook top model:PIC 2.0 V2 (R) on whats app to alam on 15/12/16 and confirm the repair amount from Mr.Alam give reply of Rs.1150/-

On 23/12/2016 around 3.0pm. Mr. Alam call for collecting my cook top from my home & send Mr.Jafer to collect my cook top model:PIC 2.0 V2 (R) and given receipt of 1150 paid to him & further after 2 to 3 days continuous follow up with jafer & Alam for cook top model:PIC 2.0 V2 (R) they told the work is completed and we will send your cook top at your home. but after continuous telephonic conversation for cook top repair work. Mr Jafer told the work has been completed. but your home is too long to give the cook top at your home.

As repeated request from Mr Jafer to collect your cook top to near by station kurla or sion as your home is too long distance. so i collect my cooktop at kurla station at around 8.45PM. 05/01/2017 when i came to collect cooktop at kurla station jafer told that your amount which you paid Rs.1150/- is now increase due to parts has been replaced which has not been informed me regarding replacement of parts while repairing, While continuous requesting for Extra payment i handed Rs.200/- to Mr. Jafer in cash. while collecting cook top at kurla railway station i told jafer that display of cook top is not proper having some scratching at display but he told while keeping in shop dust is there so u can clean & if any other problem we will attend your problem.

But After reaching at my home i checked my cook top the model:PIC 2.0 V2 (R) & serial no.L[protected] as per cook top manual both are different with which i collected from Mr. Jafer the model nos is PIC 2.0 V2 & serial nos.L[protected].

the address mention in Service slip by Mr.Alam which i search in Sion area & asked many people but they say the address is wrong.

Please look on these matter and reply me back as soon as possible.

Regards,

ZUBER