[Resolved]  Sulekha. Com — sulekha.com is cheating

Address:

Bangalore, Karnataka

* We didn't get MOST PREMIUM position as promised till 17th or 18th May 2015 * We didn't get free banner advertisement * We didn't get Rs.7000/- gift voucher * They are saying that they can't return the money (Rs.25000/-) also Our Business Name is LANGUAGE SERVICES (CustomerID: 395204) under the list of translators and interpreters in Bangalore. Language Services is the paid member of SULEKHA.NET for the continuously second year. On 18th May 2013 we became paid member of sulekha.net and we chose our package as Most Preferred Member for 12 months. Which means the same category should go till 17th or 18th May 2014. We paid Rs.18, 500/- for that and our order number was 2154. Meanwhile I received many calls from Sulekha.net for feedback on the leads we are receiving. Every time I said that we are getting very less leads/inquiries and many leads are either bogus or fake. Last month in the mid of February I received a call from one of the executive (Divya) of Sulekha.net and she said that Sulekha.net is giving some good offers and said that we will have to give Rs.25000/- and we will be getting 100% leads/inquiries and we will be on top(number 1 position) of search page. Apart from that we will also get free banner advertisement and Rs.7000/- free gift voucher which would be used on flipcart.com for shopping purpose and all these will happen within a week. She also said that Language Services is getting fewer inquiries because it is not listed in Most Premium category. But from now onwards Language Services will get 100% inquiries after giving Rs.25000/-. She also said that our 1 year contract is getting over in less than 2 months but our contract was getting over in 3 months. Mr. Sandeep, who collected Rs.25000/-, also said the same thing that we will be on top (number 1) of searches and we will be given MOST PREMIUM position. I also asked who all have taken this position. Mr. Sandeep said that only Somya Translators have taken that place and now Language Services will be sharing the same position (that is MOST PREMIUM) and this position can be shared maximum by 4 paid members. Before paying Rs.25000/-, Language Services’ listing position was 2nd and now after paying Rs.6500/- (in total Rs.25000/-) extra from the previous annual charge we came down to 9th position and now it is showing as PREFERRED category and we are getting very few inquiries. Though we were promised that we will be getting MOST PREMIUM position for our balance period also, which means till 17th or 18th May 2014 (for which we had already paid in the year 2013) and one more year for the recent amount, Rs.25000/-, paid on 21-Feb-2014 and the validity for Most Premium membership would be till 17th or 18th May 2015. I am following up with Sandeep/Divya but they don’t reply anything. They say that they will call tomorrow or sometimes in 30 minutes or 5 minutes but I don’t get any call from them. Today evening also Divya said that she will call me in 5 minutes but her 5 minutes never comes. Mr. Sandeep says that answering the client is not his job, collecting money from client is his job and if there is any issue then call Divya. Divya is even smarter; she always says that she will call me after 5 minutes and that 5 minutes never comes. This is how the employees of sulekha.net treat with their clients. Manikandan Ravichandran is from customer care team. I wrote mails to him but he replied he will check the matter but he didn't called/replied after that. Nobody from Sulekha cares after receiving money. Also I asked to hear the conversation which we had before signing the new contract. I know they record all the conversations with the clients. They are not ready for that also. Simply they fool the clients and make money by cheating. Their service is very bad with very less or fake leads. Their customer care is even worst. Soon I will take legal action against Sulekha.