Sulekha.com — wrong item received from great indian saree

Lily Goel

from Gurgaon, Haryana

Address:

B-2nd floor, sankruti AC Market, Godhadra Road, Nr Capital Sqaure, Surat, 395010

We have ordered a saree of cost Rs. 1150 from Great Indian Saree but received a totally different saree which is very cheap in quality and low in cost. They have mentioned on their website that in case defective/wrong item received, email details on the given email id and they will refund/replace the item. But when we did so they are not replying neither on email nor on calls. Their given contact nos are always busy or switched off. We have also send messages on whatsapp no but they are reading those messages but not replying anything.
Rs. 1150/- is very huge amount which has all gone wasted.
Order no: #128862
website: https://greatindiansaree.com
Please do something so that we will get our money back.
We are attaching the photos of both which we have ordered and which we have received. Yellow Saree is the one which we have ordered and other printed saree is what we have received.

Thank U

+2 photos

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Sulekha.com customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2019

Sulekha.com Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We are unable to attend to the problem since we don't have sufficient details of the Service Provider. Please let us know the below details to take the necessary action.

Service Partner Name:
Mobile No:
Business Name:
Service Partner Email ID:

Also, share your Contact number and Name to proceed further.

You can get in touch with us at[protected] or write to us at [protected]@sulekha.com

Warm Regards,
Team Sulekha

Aug 29, 2019

Updated by Lily Goel Service partner name: Great Indian Saree
Mobile no: [protected], [protected]
Business name: Great Indian Saree
Service Partner Email : return.[protected]@gmail.com
Greatindiansaree.com