[Resolved] Sun Direct — 1 year plan validity reduced to 5 months .. worst customer care

Vennila Vimal

Mar 18, 2019

Address: Chennai, 606803

My DTH smart card number is [protected].I have activated sun direct one year plan on 28/10/2018 which expires on 28/10/2019..but due to New rule By TRAI .the plan has been migrated to the best fit plan and revised validity also 28/10/2019..but now suddenly the recharge due date shows as 05/04/2019 not 28/10/2019.. Contacted the sun direct customer care but they didn't solve the issue. And they are saying that I have recharge latest by 5th April 2019 to continue to view the channels.1 yr plan was reduced to 5 month plan without my consent and they r cheating d customers..so please take necessary action on this issue and to activate my one year plan..

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Apr 23, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2019

Sun Direct Customer Care's response Dear sir

As per your request, complaint has been taken as feedback and forward to concern team

Regards Sun direct
Customer care

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Comments

Anandkumar1979

Mar 20, 2019

I have recharged with Rs. 759/- for 3 months for Telugu. I have paid through UPI on[protected]:40 pm through citrus solutions Pvt LTD. UPI ref no.[protected]. But account not activated yet. No response on live chat, customer care, helpline. I'm very disappointed. I want to complaint on it's worst service towards resolving problems..

Anandkumar1979's reply, Mar 18, 2019

SMC No: 42588893323/CR-ID: CR-8250573.