Sun Direct — Recharge done but channels didnt shown

Sir,
I am one of the Customer of Sun Direct Name : Ajithkumar A smart card Number : [protected] Today I Recharge this registered number through via G-pay yearly package successfully sum of rupees 1599/-, but channels are didn't play.
In this recharge for my Mom & Dad old age people lived at my native, i am not at there. Please Rectify this issue sir.

Thanks & Regards
Anandhakumar A
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Sun Direct customer support has been notified about the posted complaint.
Verified Support
Jan 22, 2026
Sun Direct Customer Care's response
We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.
 
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