[Resolved] Sun Direct — add on not activated and customer care not reachable in weekends
Porur, Chennai, Tamil Nadu, India
MMatheswaran Rajagopal on Mar 4, 2019
I have made 2 recharges.
1. For basic pack - rs. 154
2. For addon - rs. 154
Sundirect webpage do not allow you to recharge the exact amount for the addons. They hv preset values only. I had to pay rs. 147 but i am forced to select rs. 154 which was the nearest value.
Instead of activating the requested addon, they have increased the validity to 2 months. I never selected 2 months while recharging. Since the recharged amount is same, they have increased the validity on their own.
Sundirect customer care was not working during weekends. Though they claim its 24x7, it didnt work during weekends.
Absolute rubbish customer care
Complaint marked as Resolved Apr 14, 2019
[Mar 05, 2019] Sun Direct customer support has been notified about the posted complaint.
Verified SupportSun Direct Customer Care's response, Mar 07, 2019
We regret the inconvenience caused. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
Sun Direct Team
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