[Resolved]  Sun Direct — against sun direct customer care

Address:Hyderabad, Telangana, 500035

I have paid 690/- for Telugu dpo1 and Zee prime pack for 3 months. But it got activates only dpo1 for one month and not added Zee prime pack. I called many times to care people they said technical issue .and they said call back after 1hr . It's been one day and they r not resolved my issue when I asked them seriously for my refund they send only 400/-. What about 78/- remaining amount? They are keep on saying call after some time. If this issues is not resolved plz refund my fu punt and take Ur sundirect dish. Evarymonth I'm facing issues. But these people are not able to resolve. I don't know who hired them. One guy saying recharge with this amount and another guy sayi g reacharge with that amount.they don't know min knowledge on this. How can they resolve . Indeed immediate response and clear this issue.litterally they are wasting my time and peace. Since yesterday I keep trying them and they picked up cal after 30min . I lost my patience and they played with my emotions.mentally torched me.ot not about money it's about how they are playing with the customers. I need immediate resolution.
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May 23, 2019
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Apr 19, 2019
Sun Direct Customer Care's response
Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care
Complaint comments 

Comments

Here with i informing you that i done recharge Rs. 200 /- on[protected] and added selected channels, today get disconnected and expired where is the my recharge amount ?? and also i tried n numbers of time to your customer support number cal NOT connecting at all what is the service of your sundirect.
mail: [protected]@gmail.com
Madhu1852's reply, Mar 16, 2019
very worst service no support number cal not connecting useless
Madhu1852's reply, Mar 16, 2019
sundirect is very very bad
Madhu1852's reply, Mar 16, 2019
SmartCard / CDSN No

10319169420
Recharged dpo 2 kannada pack..
Asked for confirmation..
No body responded..

No mail responses.. after sending 3-4 mails
None of customer care no works.
Called customer care 10 times no one spoke.

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