[Resolved] Sun Direct — hd channel is not working properly and not getting the channel they are offering.

Ajison E U

from Tirur, Kerala

Address:

Edattu (h), Pudusserikadavu P O, 9605562139, 670645

Hd channels quality is not good and the signal is breaking. All the hd channels having some disturbance and the visual is breaking.

And in normal channel whatever is mentioned, we are not getting that much channel. If you tell this problem to the concerned people here they doesn't give a damn about it.

I am attaching the video how it is displaying in my mi tv. Some problem with connection or signal, the video quality is breaking. It is the same for all the other hd channels and sometimes in normal channel too.

+2 photos

+1 videos

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Nov 4, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2019

Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care

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Comments

Ragi krishna R

from Mumbai, Maharashtra

Please refund my money or transfer the recharge to my sundirect card number. because i mistakenly done recharge to another sun direct card number. please transfer that recharge to my sun dir ect smart card number. and i tried to call your customer care service but i couldnt get them for complaing please

sindhuja sivaraman

from Delhi, Delhi

I have paid 2300 for 1 year plan but within 6 months they disconnected the connection and when I asked customer care they were just saying that it's based on TRAI rules. Actually it costs 199 per month and for my case it have cost 383 per month. They are cheating poor people.