[Resolved] Sun Direct — I want refund or transfer my recharge to my new account

ELANGGOVAN G M

Address:

Sun Direct TV Private Limited, CIN: U92132TN2005PTC055398, Registered Office: Murasoli Maran Towers, 73, MRC Nagar Main Road,MRC Nagar Chennai- 600 028

I have done my recharge to my old sun direct dth account (Smart card no : [protected]) which is not in use. Now i wanted to transfer that recharge to my new account (Smart card no : [protected]). I called sun direct customer care many times but they are telling it will happen in 24 hours everyday but it's not happening. It's been more than 10 days now but no solution.

Either transfer my recharge to my new account or refund immediately i will recharge to my new account. This is hectic now.

I paid 1059 recharge through sun direct website via amazon pay.

My transaction reference number: 23510029

Sun direct customer care is very bad while talking they are cut my call or sometime they are not picking my call.

I also for my complaint through mail but it's also no response.

Please rectify this issue as soon as possible.

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Sep 25, 2020

Complaint marked as Resolved

Amount transferred to my new Sundirect account

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2020

Sun Direct Customer Care's response Dear sir,

We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

Regards,
Sun Direct Team.