[Resolved]  Sun Direct — not able select any fta channels in my fta list

Address:Hennabail - Doddajeddu, Hosangadi, 576282
Website:my.sundirect.in

I have base pack my fta subscribed.in that only dd channels are selected by default. I am getting error in both website/sundirect android app while selecting channels in the fta list.
I am trying to select all kannada free to air channels but getting error.
This has been notified to customer care. But useless information i got.
Please resolve this asap. I am not able to watch any fta channels for which i paid rs.153
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Feb 7, 2020
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Jan 06, 2020
Sun Direct Customer Care's response
Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.
Complaint comments 

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why am I not able to receive all the FTA channels ?

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