Sun Motors Complaints & Reviews

Dear Sun Motors Customer Service Team,

I am writing to express my dissatisfaction with the service I have received from your Arumbakkam branch. I had given my bike for service at your center, and I was promised that it would be ready for delivery on August 23rd at 6 pm. However, I have experienced several issues that have led to frustration and disappointment.

1. **Lack of Communication**: Despite being promised delivery at 6 pm on August 23rd, there has been no proactive communication from your side about any delays. When I called to inquire, the receptionist did not provide any clear or proper information regarding the status of my bike.

2. **Unprofessional Handling**: It is now apparent that the service on my bike was only being addressed at the last minute, which raises concerns about what was being done during the previous two days.

3. **Poor Customer Service**: Attempts to reach the receptionist for updates have been unsuccessful, with either no response or a lack of clarity regarding the timeline of the service. This unprofessional behavior is unacceptable and makes customers feel undervalued.

I am highly disappointed with the lack of professionalism and customer care displayed by your service center. I expect better communication and timely service from a reputed establishment like Sun Motors.

I request immediate action to resolve this issue, including:
- A detailed explanation of the delay and the current status of my bike.
- Assurance of when my bike will be ready for delivery.
- Measures you will take to prevent such incidents in the future.

I hope to receive a prompt response to my concerns. Failing which, I may need to escalate this matter further.

Date of Incident - 26.02.2024. - Mob No, [protected].
Full Description - I went to Yamaha Showroom (Sun Motors) @ Mugappeir West Branch near Croma showroom for my Scooter service @08.30 AM after me a guy has come in with his scooter for servicing without standing he went directly to Security and told him to take the scooter as he is getting delayed to office first he denied later he picked the details and took the key. I also requested...

I have coupon for my 4th free service but when i left the vehicle for service in sun motors on[protected] . but i forgot to take my service book with me . on[protected] i went to take my bike after service i went with service book but my guide he dint respond me and without giving my coupon i paid my bill amount of 2131RS they did not notify me and i dont know anything about claim i thought i should pay 2131RS after claim. i dont have any idea about this and i have free 4th service coupon with me even though i paid the bill amount please help me 2131rs is very big amount for me .

Driver in the Vehicle KA53-AA2027 on Mon 10th Oct 2022 at 9:45 AM was in rush at Doddakanneli Road that goes towards AET junction, Bengaluru, Karnataka.

Due to heavy traffic, he was struggling to move faster. He being on the left most side of the lane was struggling with the vehicles parked ahead/anything blocking his way . He was standing in parallel to my vehicle (TATA SAFARI) due to traffic JAM on the road and started banging using his hands on my CAR window to get more space for his vehicle. When I asked him to stop banging, he further rushed his vehicle and moved his vehicle touching my left side rear view mirror and shouting at me .

I would like to lodge this complaint for his arrogant & abusive behavior, rash driving and dangerous overtaking of vehicle from the left side.

I have given my scooty for service at your service center but due to your staff negligence I have suffered internal and external loss as of the accident caused now am filing and FIR if not compensated and damages must be repaired.

My vehicle yamaha fz last 2 Week before I insurance caimed in sun motors the service person not give properly estimation and service also I tolled same complaints not clear and not giving repeat totally wast Serives center I lost above 22 thousands I washed my money and time

Hi,
I have purchased yamaha ray z with lot of expectations which delivered on 23rd of august but i am not satisfied with the vehicle which i received. There is lot of vibrations, and there are lot of noise while driving at the speed of 0-20 kms, when i checked with the service centre they are saying all yamaha scooters has issues, it's all about manufacturing principle. Seriously am not satisfied with vehicle received and service. Kindly provide me the solution for this. Thanks in advance.

RESPECTED SIR I M HAVING COMPLAINT ABOUT DEALER MR. RAKESH MIRJE [protected] [protected] /[protected] HALONDI TAL HATKANAGALE DIST SANGLI SIR HE IS NOT PROFESSIONAL AT HIS WORK. NOT PAYING MY SALARY WORKED PERIOD 20/4/2015 TO 25/5/2015. AND JUST FOR SHOWING HIS FRAUD BEHAVIOUR HE IS SAYING THAT NOT GIVING PERFORMANCE. SIR I WAS LOYAL ABT JOB AND I WAS EFFICIENT ALSO. NOW I M JUST CONCERN ABT MY SALARY RS 7500/- WHICH HE IS NOT READY TO PAY. THE SAME I FILE THE COMPAINT TO SHIROLI POLICE STATION AND THE LABOUR OFFICE AYUKT ALSO. SIR THERE ARE MANY COMPLAINTS LODGED ABT THE DEALER FROM MANY PERSONS. AND WHEN I CALLED TO HIM FOR SALARY HE WAS RUDE WITH ME AND SAID WILL NOT PAY YOU AND TAKE WHICHEVER ACTIONS YOU WANTS TO TAKE AGAINST ME. I M ONE OF VICTIM OF HIM SO REQUEST YOU TO PLEASE HELP ME OUT AND PLEASE TAKE THE NECESSARY ACTIONS ON HIM. THANK YOU. MY NAME : SAVITA VIJAY KARPE ( KOLHAPUR ) CONTACT NO : [protected]

Dear Team

I had done the service of my Two wheeler in chennai, sun motors. In the Bill, they didn't mentioned the serivce Tax for Labour charges and VAT for Spare Parts. I am suspecting they are not having the carbon copy of these manual bills.
kindly find the attached bills and take the necessary action.


Vehicle No:TN02 AA 7231, Hero Honda
Service centre: M/s Sun Motors in No.2, IT Park, Karapakkam, Chennai - 600096, PH: 24500809, Email: sunmotors.[protected]@gmail.com

Regards
Jayaprakash.J
[protected]