[Resolved] Sundirect — channels not visible even I recharged 20 days before

Divanjulu

from Bengaluru, Karnataka

Apr 10, 2019

Address: 1543 2nd floor 17th B Main 5th Block HBR Layout, 560043

Website: Sundirect.com live chat

Hi,
My smartcard num - [protected]. Mob [protected].
Have reacharged and paid for fyi tv18 hd and jeet primehd 20days before.. These channels still not yet active. Have been trying to contact customer care the number will not work, have sent customercare email but no reply.. When i tried to chat thru online live chat with sundirect reps.. It had eated my time daily 1hr from past 20days.

Finally they are saying it didnt refreshed... Also if they gong to activate or refreshed now.. All these 20days time i will not get accumulated... And also they saying i was not given complaint frm past 20days... If they are not rechable or not rspond.. How can we contact or solve the isshes??.. Really pathetic situation.

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May 25, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2019

Sun Direct Customer Care's response Dear sir

As per your request, complaint has been taken as feedback and forward to concern team

Regards Sun direct
Customer care

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Comments

Msd laksh

from Delhi, Delhi

Apr 11, 2019

How to know my sun direct pin code number
My smard card /cdsn no :[protected]
I need to manual search but it is asking for pin code .yet i dont no
Buyer no:RR[protected]
Kindly share my pin code number

Jasmine12

Apr 11, 2019

I am Recharge my dth but channels has still not com I call u customer service there is no one answer now I am getting very sad hopeless customer service
Then I will go with better dth

nagraj metta

from Belgaum, Karnataka

Apr 11, 2019

I have recharged for 3700 in july 2018 for 1 year validity, now automatically got deactivated. The customer care people are not responding properly. In between they are disconnecting calls.
how bad service is.