Sunflame Enterprises — Glass Top gas stove diamond 3 burner black gt 3b diamond bk

ajoykjoy

from Kolkata, West Bengal

Address:	Sunflame Enterprises Private Limited, 58, Sector 27C,Mathura Road, Faridabad, 121003,Hariyana,India.
Website:	www.sunflame.com

I wish to bring to your kind notice that I am facing some problem after buying the subject product online from Flipkart very recently. On receipt of the product in the first week of June 2020, the same was installed at my house on 10th June 2020 by the authorized service personnel of my IOCL Distributor.Unfortunately, it was observed that the diamond color plastic material which is on the knob as indicator for ON / OFF position of two burners have come out just after a month o[censored]se.This was quite astonishing and alarming for us to see the poor workmanship of the company's product. The middle burner’s diamond color plastic material has fallen down and the right burner's one is already lost.This is absolutely essential for the user to know whether the Gas Stove is in ON or OFF position for safety reasons. I personally called up their Customer Care number +91 [protected] and spoke to Mr. Nitin at 9.45 am. He understood the problem and he informed me as well as sent me a SMS that my complaint has been registered with Ref No.-KOL[protected] Dt.13/07/20 and also provided me with their Service Provider's number +91 [protected].It was informed to me by the Service Provider that nothing can be done as the small plastic part is not available in piecemeal and I have to change the knobs completely, for which I have to pay the cost and other charges. Alternatively he suggested that I put some white marking on the knobs ON / OFF indicators.I was really taken aback that such could be the casual attitude of your Service Provider, whom their organization has only referred to me. I had given another option that they can send me a few pieces of the same from their works, at my address, so that I can fix them at my place. In any case I told them that I am not going to accept any new product from their side which has an inherent manufacturing defect or any product deficiency at their end.Requested for their immediate response in this matter in affirmative and resolving the issue once for all which will be highly appreciated.

They had just sent a message on 16/07/20 that the complaint has been resolved and closed the same without taking any proper action thus misleading a customer like me.

Yours truly,

Ajoy K.Mukherjee
M : + 91 [protected]
Email : [protected]@rediffmail.com

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Sunflame Enterprises customer support has been notified about the posted complaint.

Jul 17, 2020

Updated by ajoykjoy LETTER ADDRESSED TO THEIR DIRECTOR IN MAIL ID : <[protected]@sunflame.com> ON 14/07/20. NO ACKNOWLEDGEMENT NOR ANY RESPONSE RECEIVED FROM HIS SIDE.

KIND ATTN. MR. KRISHAN LAL VERMA - DIRECTOR

Dear Sir,

I am Ajoy K. Mukherjee a senior citizen from Kolkata and one of your valued customer for many years of your company's products.

Recently I had purchased a Gas Stove of your organization through Flipkart and had faced a very small problem which is narrated in the trailing mail which is self-explanatory. I am sorry to take out your valuable time for reading my mail addressed to your Customer Care. I feel extremely bad to inform you that I being a strong patronizer of your companyfor decades, did not receive the proper attention from any level from your company personnel.

Today a person named Mr. Danda Pani Mishra ( M ; +91 [protected] ) from your organization called up and informed me that he is going to change the two knobs but only against payment to which I did not agree. He promised me to call back after talking to his manager but his call never came.I had again contacted your Customer Care department on this day but it was of no avail, as I was directed to talk with Mr.Shalindra in number[protected] who was inaccessible throughout the day.

Kindly note that it is not the question of the trivial amount, which I can always pay, since I have already paid a much bigger amount to buy your product but just a matter of principle from my side of not making any extra payments for a new product whch has just been used for little overa month only.Everyone of your organization whom I talked to or the service provider did admit that this a general phenomenon and the defect is most likely to happen in all cases. It seems there is a lot of self-complacent attitude which has been developed in many of your employees, which could be detrimental for your company in the long run in this competitive environment.

Since I still have very high regards for the quality of your product range, I feel completely distressed for not addressing my small but genuine safety problem by your team.Hence, request for your personal interference to kindly resolve the matter.

Looking forward to your valued reply and kind consideration.

With warm regards,

Yours truly,

Ajoy K.Mukherjee
M : + 91 [protected]
Email : [protected]@rediffmail.com