Surya Crystal — glass broken

Address:Jaipur, Rajasthan

Surya Crystal — no replacement of product

1 Review
[protected]@5989 on Oct 13, 2018
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I brought surya crystal 3 burner auto ignition gas stove from with order no. -[protected]. Its invoice no is s09711/18/2280. I order the product on 10th sep 2018 and it was delivered to me on 17th sep 2018. I started cooking on it but suddenly within one week the glass of it broke while cooking. I was calling the customer care associate for the solution of this as the product is in warranty period but the ill behaving customer executive doesn't listen to the problem properly and put my phone on hold for longer time without answering my queries. The cost of the product was rs. 1900/- but the trust is costlier than the amount. I also have sent the video of the product
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Complaint comments 


Hi Pawan,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Team Snapdeal
Anki4's reply, Dec 6, 2018
Dispatch doc .no. 54421768623and
Invoice no. S30830/1004115
Please solve this problem specifically as soon as possible and also replaced my gas stove without crystal my mobile number is 9135510876is new contact number
I brought surya crystal 3 burner auto ignition gas stove from with order no... I started cooking on it but suddenly blast, glass sound like bomb exploded.everyone is shocked how this is possible I run away suddenly from kitchen.your product is very dangerous and harmful for life, how you could gave guarantee like this.
You should return your products as soon as possible because warranty is valid .I also send a video for damages stove. Please solve this problem specifically.

Anki4's reply, Nov 23, 2018
Please contact me at mobile number 9135510876
I brought Surya crystal 3 burner auto ignition gas stove(Butterfly Design) from amazon with order no.[protected].Its invoice no is IN-12322. I order the product on 23rd October 2018 .But the Glass coating of gas stove has completely broken due to heat with in 1 week o[censored]sage.Kindly replace the same.
I bought Surya Crystal Stove Gas 3 Burner on dated 06.06.2018 with order no[protected]. yesterday, at the time of cooking this stove glass blast like bomb with unknown reason, i searched costomer care or any site of surya crystal but no any site or number available in google, so kindly help me sort this probelm.

Same problem. Had bought mine in 2018. Works fine but why do they use this glass that shatters rendering the stove irreparable?

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