Surya Crystal
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Surya Crystal Complaints & Reviews

V
Vaibhav shinde adv
Sep 19, 2023
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Address:Dnt no

Blast in Glass top
Blast in Glass top of Surya Crystal 3 Burner.While cooking food in Surya Crystal Burner, the glass top suddenly burst into small pieces.Thank fully no one got injured.
So disappointed with Surya Crystal 3 Burner automatically . Some times hapen big accident so must take action against the company and product ..save the people.
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    M
    Manikandan Kalairaj
    from Kāraikkudi, Tamil Nadu
    Jan 3, 2023
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    Address:Manikandan K Plot No :152 Karpagavinyagar Nagagr Karaikudi-630002

    Blast in Glass top
    Blast in Glass top of Surya Crystal 3 Burner.While cooking food in Surya Crystal Burner, the glass top suddenly burst into small pieces.Thank fully no one got injured.
    So disappointed with Surya Crystal 3 Burner automatically
    Beware of buying glass top stoves
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      V
      Vedika_Fulzele
      from NAGPUR, Maharashtra
      Jun 20, 2022
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      Address:Plot no 197, Jaywant Apartment, Dhammakirti nagar, Wadi, Maharashtra 440023

      Recently around 3-4 days ago i had brought a new surya crystal automatic 3 burner gas stove . Today when i was cooking and on one side boiling the water suddenly a sound came out and the glass started cracking! I don't know, it had been well but all of a sudden it happened! When i contacted with surya customer care they said that surya crystal is a different company.
      I really need help, i want to change the glass at earliest! If needed i will be paying extra charges!
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        K
        kavita abhang
        Sep 26, 2021
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        Address:Waldhuni kalyan (Thane)

        Our gas stove is not working properly. Its burners are improperly working
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          A
          Amit Kumar_115184
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          Address:12-B, Pocket-C, SFS, Mayur Vihar Phase-3, Delhi-96
          Website:consumerhelpline.gov.in

          A few hours ago, i had a surya crystal 3 burner gas stove which exploded automatically. Luckily, the cook was not available at that time, else she could have damaged herself with the broken glasses. The company is claiming that this is iso certified for quality assurance along with a heatproof toughened glass, even after all these such incident occurred which could have given severe damage to someone. Attaching pics, you can imagine the damage with this.
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            D
            Digistlermohit
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            Website:Surya Crystal glass stoves

            As have purchased surya crystal 3 burner gas stove on last november 2019. But had faced a lot of problems up till now as the burners sometimes were not getting ignited and so on.
            But to my surprise while heating milk the toughened glass got cracked automatically from all sides and started getting cracked and cracked and from the corners was just bouncing like popcorn.
            While this the gas also start licking from somewhere and made felt are there really any standards on which these are made.
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              M
              malabika chanda
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              Address:New Delhi

              Surya Crystal SCR101R 3 Burner auto gas purchase on 14/09/2019. Now the burner is not working properly.
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                R
                Roshan MS
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                Address:Sree Nilayam Nehru junction kazhakuttom Trivandrum Kerala

                When I brought this product the automatic ignition was not working properly.After used for a short span it's burner were completely damaged.
                +1 photos
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                  L
                  L Infinity
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                  The glass top broke suddenly on it's own. Thank goodness no one was around other wise a severe accident would have happened. Its still on the warranty period. So do something
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                    F
                    Four S Resorts
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                    Thanks to god to save us.

                    We are cooking food suddenly glass top has broken and gas stove was damaged.
                    This stove used only for the seven days and this accident was happened, but no casualty occurred.
                    Kindly resolve this issue and replace this at the earliest.

                    Chandra Shekhar
                    Flat no 108
                    Yash Green Apartment
                    Saharanpur Road
                    Dehradun 248001
                    Contact no [protected]
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                      A
                      Ayushi Kasera
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                      Address:Khatripada behind city convent school,, Aligarh, Uttar Pradesh, 202280
                      Website:No website available

                      Our gas stove is not working properly. Its burners are improperly working. And no details of customer care center or no is provided by company. We want to repair it. Provide our details of customer care center address or customer care no. Since you know it is matter of gas stove. It is quite dangerous. Since that is an auto-igneous burner stove still its burner do not ignite at its own
                      Jan 04, 2020
                      Updated by Ayushi Kasera
                      I bought it from flipkart in 2016 worth rs 2500
                      Gas stove not working well.when i can on gas stove then problem create please come at my home check my 3 burner stove..it is warranty period
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                        A
                        Arihant Nidagundi
                        from Pune, Maharashtra
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                        Address:Shree Renuka Sugars Ltd Havalga, 585301

                        I have purchased 3 burner gas of surya crystal and in that 2 main gas burners got damaged and same burners are not available in local market.

                        Please provide details where can get the new burners near by me.

                        Location : afzalpur, dist : kalaburagi, state : karnataka (Pin-585301)

                        Existing burners size is not standard, i was tried all burenrs available in market but not matching to surya crystal. Due to burner problem only entire gas stove is waste.
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                          G
                          Geeta Tamta
                          from Mumbai, Maharashtra
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                          Address:Gautam Buddh Nagar, Uttar Pradesh, 201307

                          I have purchased surya crystal 3 burners gas stove thru paytm via invoice number 07c[protected] dated 01st juy 19 and paytm order id [protected]. This is to inform you that gas is coming from the side of burners excessively and also one burners is not getting on.. It is stuck not able to move.. Just wanted to inform you that i am using this gas only from last 30-40 days but facing lots of issue. Some time all of sudden gas comes from side of burner to much which may lead to any mis happening. Pls let us know solution or else i will escalate this matter to consumer court. Also if any mishappening is done because of this gas stove the whole sole responsibility will be on bharatwasi and surya crystal. I need the solution at the earliest.
                          Surya crystal 3 burner red colour gas stove glass is beoken. Please replace my gas stove glass. When it is cleared.
                          Hi Team,

                          I Had purchased gas on 14th Jan'20 currently on last week i was tring to install but there was smell of lpg leakage and buttons are not working properly please do the needful.

                          nadeem sayyed's reply, Feb 1, 2020
                          My Order no is ORDER # 403-9253100-4897947
                          My contact no is 8104954932
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                            D
                            dvpatil
                            from Noida, Uttar Pradesh
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                            Address:Gautam Buddh Nagar, Uttar Pradesh, 201304

                            Hi I have bought LPG gas stove online from Paytm. I want ING Pipeline gas connection in my home. For that I require PNG gas. So I want to convert it into png. I am not getting any contact information of Surya Crystal company on google. If you provide me service center address or any contact no of Surya Crystal it would be helpful
                            could you please provide me contact details of Surya Crystal company.
                            Thanks
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                              A
                              Aashish Agnihotri
                              from Mumbai, Maharashtra
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                              Address:Flat no 307 A ,bdi sunshine city,bhiwadi,alwar,rajasthan, Alwar, Rajasthan

                              Thanks to god to save us.

                              We are cooking food suddenly glass top has broken and gas stove was damaged.
                              This stove used only for the seven days and this accident was happened, but no casualty occurred.
                              Kindly resolve this issue and replace this at the earliest.

                              Reds

                              Aashish agnihotri
                              Flat no 307 a pearl
                              Bid sunshine city
                              Bhiwadi, alwar, rajasthan
                              Pin 301019
                              Contact no [protected]
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                                M
                                mjangir718
                                from Jaipur, Rajasthan
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                                Address:Sikar, Rajasthan, 332001

                                I have purchases surya gas 3 burner from snapdeal, but now one burner gas stove is not working. So please replace my product and give my money. Otherwise i will go to consumer court.
                                And this product is very defective product and from starting this product is not working properly.
                                I am not satisfied from this product.
                                So please resolve my issue and refund my money. Otherwise change my product.
                                Hi Customer,

                                We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                                Thanks!
                                Team Snapdeal
                                Today moring while cooking in kitchen the gas stove cracked ...its very dangerous kindly change the stove as soon as posble..i am not able to cook on it. I purchsed this from Amazon nd it is under gurantee period..kindly consider my request ..chnge the stove ..visit my home..
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                                  Uttam Bastola Sharma
                                  from Barddhaman, West Bengal
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                                  Address:Darjeeling, West Bengal, 734003

                                  Dear team this uttam from siliguri.. I have purchased a gas stove form you it has very bad quality.. The glass which you have provided is very bad quality requesting you to kindly replace or refund my money the quality of the glass is too poor and it cut my hand also the glass of the product brust while cooking. Plese do the needful or i will go to consumer forum
                                  Surya crystal

                                  I have purchased gas stove online my gas stove is leaking from inside it catch fire sometimes and gas is always leaking when gas cylinder turns on.please do needful help.because it cause some serious issues gas is leaking through lighter pls take fast action .
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                                    G
                                    Ghulam95
                                    from Gumia, Jharkhand
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                                    Address:831005
                                    Website:snapdeam

                                    Sir im ghulam mustafa from jharkhand state jamshedpur i m complaining about a huge loss were used to be occur but safely we removed it from gas irresponsible and low quality product's by surya crystals while using gas stove for cooking suddenly gas pipe has got a hole by gods grace we had noticed that if we didnt noticed we cannot imagine how the situation happens its a worst product and a very less quality... Kindly take responsible for the loss which was going to happen by your product quality if not im ready to file a case on your company...
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                                      P
                                      Pawan Kanwadiya
                                      from Anta, Rajasthan
                                      Sep 11, 2022
                                      This thread was updated on Sep 11, 2022
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                                      Address:Jaipur, Rajasthan

                                      Surya Crystal — no replacement of product

                                      1 Review
                                      [protected]@5989 on Oct 13, 2018
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                                      I brought surya crystal 3 burner auto ignition gas stove from snapdeal.com with order no. -[protected]. Its invoice no is s09711/18/2280. I order the product on 10th sep 2018 and it was delivered to me on 17th sep 2018. I started cooking on it but suddenly within one week the glass of it broke while cooking. I was calling the customer care associate for the solution of this as the product is in warranty period but the ill behaving customer executive doesn't listen to the problem properly and put my phone on hold for longer time without answering my queries. The cost of the product was rs. 1900/- but the trust is costlier than the amount. I also have sent the video of the product
                                      +2 photos
                                      Hi Pawan,

                                      We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                                      Thanks!
                                      Team Snapdeal
                                      Anki4's reply, Dec 6, 2018
                                      Dispatch doc .no. 54421768623and
                                      Invoice no. S30830/1004115
                                      Please solve this problem specifically as soon as possible and also replaced my gas stove without crystal my mobile number is 9135510876is new contact number
                                      I brought surya crystal 3 burner auto ignition gas stove from snapdeal.com with order no... I started cooking on it but suddenly blast, glass sound like bomb exploded.everyone is shocked how this is possible I run away suddenly from kitchen.your product is very dangerous and harmful for life, how you could gave guarantee like this.
                                      You should return your products as soon as possible because warranty is valid .I also send a video for damages stove. Please solve this problem specifically.

                                      Anki4's reply, Nov 23, 2018
                                      Please contact me at mobile number 9135510876
                                      I brought Surya crystal 3 burner auto ignition gas stove(Butterfly Design) from amazon with order no.[protected].Its invoice no is IN-12322. I order the product on 23rd October 2018 .But the Glass coating of gas stove has completely broken due to heat with in 1 week o[censored]sage.Kindly replace the same.
                                      I bought Surya Crystal Stove Gas 3 Burner on dated 06.06.2018 with order no[protected]. yesterday, at the time of cooking this stove glass blast like bomb with unknown reason, i searched costomer care or any site of surya crystal but no any site or number available in google, so kindly help me sort this probelm.

                                      thanks
                                      Same problem. Had bought mine in 2018. Works fine but why do they use this glass that shatters rendering the stove irreparable?
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                                        T
                                        trisha@5989
                                        from Bengaluru, Karnataka
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                                        Address:Ranchi, Jharkhand, 834002

                                        I brought surya crystal 3 burner auto ignition gas stove from snapdeal.com with order no. -[protected]. Its invoice no is s09711/18/2280. I order the product on 10th sep 2018 and it was delivered to me on 17th sep 2018. I started cooking on it but suddenly within one week the glass of it broke while cooking. I was calling the customer care associate for the solution of this as the product is in warranty period but the ill behaving customer executive doesn't listen to the problem properly and put my phone on hold for longer time without answering my queries. The cost of the product was rs. 1482/- but the trust is costlier than the amount. I also have sent the video of the product but the customer care associate said that it is absolutely fine. It is clearly visible that it is broken from side. I want to take severe action against the company. The num of customer care executive was [protected]
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                                          trisha@5989
                                          from Bengaluru, Karnataka
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                                          Address:Ranchi, Jharkhand, 834002
                                          Website:www.snapdeal.com/product/surya-crystal-surya-crystal-3/621144797109

                                          I brought surya crystal 3 burner auto ignition gas stove from snapdeal.com with order no. -[protected]. Its invoice no is s09711/18/2280. I order the product on 10th sep 2018 and it was delivered to me on 17th sep 2018. I started cooking on it but suddenly within one week the glass of it broke while cooking. I was calling the customer care associate for the solution of this as the product is in warranty period but the ill behaving customer executive doesnot listen to the problem properly and put my phone on hold for longer time without answering my queries. The cost of the product was rs. 1482/- but the trust is costlier than the amount. I also have sent the video of the product but the customer care associate said that it is absolutely fine. It is clearly visible that it is broken from side. I want to take severe action against the company. The num of customer care executive was [protected].
                                          +1 videos
                                          Surya cristal scr103b 3 burner auto gas stove
                                          order no [protected]
                                          SUBORDOR NO [protected]
                                          HSN : 73211110

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                                            N
                                            Nithish Pawar
                                            from Manthani, Telangana
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                                            Address:Adilabad, Andhra Pradesh, 504311

                                            Sir im nithish pawar of telangana state adilabad district im complaining about a huge loss were used to be occur but safely we removed it from gas irresponsible and low quality product's by surya crystals while using gas stove for cooking suddenly gas pipe has got a hole by gods grace we had noticed that if we didnt noticed we cannot imagine how the situation happens its a worst product and a very less quality... Kindly take responsible for the loss which was going to happen by your product quality if not im ready to file a case on your company
                                            +1 photos
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                                              P
                                              pinki1974
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                                              Address:East Delhi, Delhi

                                              I have purchased one surya crystal 3 burner automatic gas stove from moglix labs pvt. Ltd bia order number[protected] on dt 08/06/2018
                                              Now while i was cooking food suddenly glass of stove blast and i became injured.
                                              When i complained to seller and moglix also, they both are not responding on it. Seller is not receiving my call also.
                                              Please reimburse me for the same. I also have bill copy and i m also registering a complaint to consumer court also.
                                              I want that either refund my money or exchange my product into without glass product.
                                              Pinki maheshwari-[protected]
                                              Seller - a. V. Enterprises
                                              98-a 2nd floor kamla nagar
                                              Delhi-110007
                                              Payment mode c o d
                                              Online supplier - moglix labs pvt ltd. Delhi
                                              +3 photos
                                              Jul 31, 2018
                                              Updated by pinki1974
                                              i want to know what is going on on my complaint.Till when i will get solution.
                                              have purchased one surya crystal 3 burner automatic gas stove from Snapdeal order number[protected] on dt 08/02/2018
                                              Now while i was cooking food suddenly glass of stove blast and i became injured.
                                              When i complained to Snapdeal, both are not responding on it. Seller is not receiving my call also.
                                              Please reimburse me for the same. I also have bill copy and i m also registering a complaint to consumer court also.
                                              I want that either refund my money or exchange my product into without glass product.
                                              Could you please protect my life, why you sold dangerous product, Also why you couldn't gave complaint number ?
                                              I complaint several times but till now you couldn't take any action.
                                              Iastly I will go to the court against Surya crystal ?
                                              Either Gave my money back or replace my gas stove without crystal or. With crystal as you wish. My contact number [protected], [protected]

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                                                M
                                                Monash Dutta
                                                from Numaligarh, Assam
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                                                Address:Kamrup Metropolitan, Assam, 781028

                                                I have purchased one 3 burner Italian revolution glass top on 12/10/2017 from M/S P.P. ASDOCIATES, H.NO. 16, G.S. ROAD, ULUBARI, JANAPATH LANE, GUWAHATI- 781007. ASSAM.
                                                The product has a very serious problem.
                                                The bottom of the gas burner where the burners are fitted got rusted and damaged and ultimately got separated from the unit itself. The problem was informed and shown to the representative at least two months back and he assured us to make the necessary replacement of the party's.
                                                But till today after several phone calls they never attend the complaint.
                                                We find no other way but to purchased a new gas burner.
                                                If I am not getting a positive result within 15 days time from today I may go to consumer forum.

                                                Expecting your earliest response in this matter.

                                                Regards,

                                                Manash Dutta
                                                Eva Dutta

                                                Contact no. [protected]
                                                Email. [protected]@rediffmail.com
                                                Gas has broken
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                                                  A
                                                  AkiDRuler
                                                  from Kolkata, West Bengal
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                                                  Address:Howrah, West Bengal, 711101

                                                  The steel supporting the gas burner cracked down and the burner fell down burning. The steel was not as strong as it should be. Its pressure regulator is also not working properly. The adjusting fan also seems to be not useful. The ignition wire has also started melting. The body has started to rust slowly.
                                                  The flame is not proper. Only the middle one is working properly though sometimes disturbing.
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                                                    S
                                                    sab kuch play store
                                                    from Dibrugarh, Assam
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                                                    Address:Kamrup Metropolitan, Assam, 781012

                                                    Sir on 6 january 2018 i receive my order named surya crystal cooktop. Due to some circumstances i was not able to check the product immediately. But after 7 days when i unboxed the product and used it for the first time what i found is that the flame was too high and sometimes it touch the cylinder pipeline.
                                                    I tried to contact the customer care but it looked merely impossible. So i would like if you can assistant me to come out of this problem.
                                                    And can give me the knowledge of how to contact with the company or its service centre.
                                                    Thank you.
                                                    Dear sir,
                                                    i had purchased the product on 10/5/2018 from amazon and used it only after 10 days as my family was on occasion trip and after using i found that the utensil touches the pipeline of the gas and not so steady. So, please assist me with ur service or please provide me the replacement for the product.
                                                    Left burner is not working properly
                                                    Not enough flames is coming through the burner
                                                    Contact [protected]

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                                                      A
                                                      akshay2398
                                                      from Aurangabad, Maharashtra
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                                                      Address:Jaipur, Rajasthan, 302020

                                                      Surya crystal induction exploded and cracked from middle top line and start smoking. while cooking rice on prestige induction pressure cooker. I want to claim warranty against that. This is been very risky for users. Need surya crystal company inforamtion regrading compalint. I have not found any information online about surya crystal.
                                                      email id: er.[protected]@gmail.com
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                                                        Nitish005
                                                        from Mumbai, Maharashtra
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                                                        Address:184104
                                                        Website:www.sclue.com

                                                        Sir,
                                                        I received induction heater vide booked on order no.87214138, Named on. Anil Sharma.
                                                        Ph no.[protected].
                                                        The product i have received is fautly.so i want to return it.so kindly do the process as soon as possible.


                                                        Regards,
                                                        Anil Sharma
                                                        Phone no. [protected]
                                                        Orer no.87214138
                                                        +1 photos
                                                        I have ordered surya crysatl burner & order id is[protected]. today while cooking burned get leaked from bottom. Please provide the customer care no. or email id.
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