Surya Crystal Complaints & Reviews

Blast in Glass top
Blast in Glass top of Surya Crystal 3 Burner.While cooking food in Surya Crystal Burner, the glass top suddenly burst into small pieces.Thank fully no one got injured.
So disappointed with Surya Crystal 3 Burner automatically . Some times hapen big accident so must take action against the company and product ..save the people.

Blast in Glass top
Blast in Glass top of Surya Crystal 3 Burner.While cooking food in Surya Crystal Burner, the glass top suddenly burst into small pieces.Thank fully no one got injured.
So disappointed with Surya Crystal 3 Burner automatically
Beware of buying glass top stoves

Recently around 3-4 days ago i had brought a new surya crystal automatic 3 burner gas stove . Today when i was cooking and on one side boiling the water suddenly a sound came out and the glass started cracking! I don't know, it had been well but all of a sudden it happened! When i contacted with surya customer care they said that surya crystal is a different company.
I really need help, i want to change the glass at earliest! If needed i will be paying extra charges!

Our gas stove is not working properly. Its burners are improperly working

A few hours ago, i had a surya crystal 3 burner gas stove which exploded automatically. Luckily, the cook was not available at that time, else she could have damaged herself with the broken glasses. The company is claiming that this is iso certified for quality assurance along with a heatproof toughened glass, even after all these such incident occurred which could have given severe damage to someone. Attaching pics, you can imagine the damage with this.

As have purchased surya crystal 3 burner gas stove on last november 2019. But had faced a lot of problems up till now as the burners sometimes were not getting ignited and so on.
But to my surprise while heating milk the toughened glass got cracked automatically from all sides and started getting cracked and cracked and from the corners was just bouncing like popcorn.
While this the gas also start licking from somewhere and made felt are there really any standards on which these are made.

Surya Crystal SCR101R 3 Burner auto gas purchase on 14/09/2019. Now the burner is not working properly.

When I brought this product the automatic ignition was not working properly.After used for a short span it's burner were completely damaged.

The glass top broke suddenly on it's own. Thank goodness no one was around other wise a severe accident would have happened. Its still on the warranty period. So do something

Thanks to god to save us.

We are cooking food suddenly glass top has broken and gas stove was damaged.
This stove used only for the seven days and this accident was happened, but no casualty occurred.
Kindly resolve this issue and replace this at the earliest.

Chandra Shekhar
Flat no 108
Yash Green Apartment
Saharanpur Road
Dehradun 248001
Contact no [protected]

Our gas stove is not working properly. Its burners are improperly working. And no details of customer care center or no is provided by company. We want to repair it. Provide our details of customer care center address or customer care no. Since you know it is matter of gas stove. It is quite dangerous. Since that is an auto-igneous burner stove still its burner do not ignite at its own

I have purchased 3 burner gas of surya crystal and in that 2 main gas burners got damaged and same burners are not available in local market.

Please provide details where can get the new burners near by me.

Location : afzalpur, dist : kalaburagi, state : karnataka (Pin-585301)

Existing burners size is not standard, i was tried all burenrs available in market but not matching to surya crystal. Due to burner problem only entire gas stove is waste.

I have purchased surya crystal 3 burners gas stove thru paytm via invoice number 07c[protected] dated 01st juy 19 and paytm order id [protected]. This is to inform you that gas is coming from the side of burners excessively and also one burners is not getting on.. It is stuck not able to move.. Just wanted to inform you that i am using this gas only from last 30-40 days but facing lots of issue. Some time all of sudden gas comes from side of burner to much which may lead to any mis happening. Pls let us know solution or else i will escalate this matter to consumer court. Also if any mishappening is done because of this gas stove the whole sole responsibility will be on bharatwasi and surya crystal. I need the solution at the earliest.

Hi I have bought LPG gas stove online from Paytm. I want ING Pipeline gas connection in my home. For that I require PNG gas. So I want to convert it into png. I am not getting any contact information of Surya Crystal company on google. If you provide me service center address or any contact no of Surya Crystal it would be helpful
could you please provide me contact details of Surya Crystal company.
Thanks

Thanks to god to save us.

We are cooking food suddenly glass top has broken and gas stove was damaged.
This stove used only for the seven days and this accident was happened, but no casualty occurred.
Kindly resolve this issue and replace this at the earliest.

Reds

Aashish agnihotri
Flat no 307 a pearl
Bid sunshine city
Bhiwadi, alwar, rajasthan
Pin 301019
Contact no [protected]

I have purchases surya gas 3 burner from snapdeal, but now one burner gas stove is not working. So please replace my product and give my money. Otherwise i will go to consumer court.
And this product is very defective product and from starting this product is not working properly.
I am not satisfied from this product.
So please resolve my issue and refund my money. Otherwise change my product.

Dear team this uttam from siliguri.. I have purchased a gas stove form you it has very bad quality.. The glass which you have provided is very bad quality requesting you to kindly replace or refund my money the quality of the glass is too poor and it cut my hand also the glass of the product brust while cooking. Plese do the needful or i will go to consumer forum

Sir im ghulam mustafa from jharkhand state jamshedpur i m complaining about a huge loss were used to be occur but safely we removed it from gas irresponsible and low quality product's by surya crystals while using gas stove for cooking suddenly gas pipe has got a hole by gods grace we had noticed that if we didnt noticed we cannot imagine how the situation happens its a worst product and a very less quality... Kindly take responsible for the loss which was going to happen by your product quality if not im ready to file a case on your company...

Surya Crystal — no replacement of product

1 Review
[protected]@5989 on Oct 13, 2018
Submit a Complaint
I brought surya crystal 3 burner auto ignition gas stove from snapdeal.com with order no. -[protected]. Its invoice no is s09711/18/2280. I order the product on 10th sep 2018 and it was delivered to me on 17th sep 2018. I started cooking on it but suddenly within one week the glass of it broke while cooking. I was calling the customer care associate for the solution of this as the product is in warranty period but the ill behaving customer executive doesn't listen to the problem properly and put my phone on hold for longer time without answering my queries. The cost of the product was rs. 1900/- but the trust is costlier than the amount. I also have sent the video of the product

I brought surya crystal 3 burner auto ignition gas stove from snapdeal.com with order no. -[protected]. Its invoice no is s09711/18/2280. I order the product on 10th sep 2018 and it was delivered to me on 17th sep 2018. I started cooking on it but suddenly within one week the glass of it broke while cooking. I was calling the customer care associate for the solution of this as the product is in warranty period but the ill behaving customer executive doesn't listen to the problem properly and put my phone on hold for longer time without answering my queries. The cost of the product was rs. 1482/- but the trust is costlier than the amount. I also have sent the video of the product but the customer care associate said that it is absolutely fine. It is clearly visible that it is broken from side. I want to take severe action against the company. The num of customer care executive was [protected]

I brought surya crystal 3 burner auto ignition gas stove from snapdeal.com with order no. -[protected]. Its invoice no is s09711/18/2280. I order the product on 10th sep 2018 and it was delivered to me on 17th sep 2018. I started cooking on it but suddenly within one week the glass of it broke while cooking. I was calling the customer care associate for the solution of this as the product is in warranty period but the ill behaving customer executive doesnot listen to the problem properly and put my phone on hold for longer time without answering my queries. The cost of the product was rs. 1482/- but the trust is costlier than the amount. I also have sent the video of the product but the customer care associate said that it is absolutely fine. It is clearly visible that it is broken from side. I want to take severe action against the company. The num of customer care executive was [protected].

Sir im nithish pawar of telangana state adilabad district im complaining about a huge loss were used to be occur but safely we removed it from gas irresponsible and low quality product's by surya crystals while using gas stove for cooking suddenly gas pipe has got a hole by gods grace we had noticed that if we didnt noticed we cannot imagine how the situation happens its a worst product and a very less quality... Kindly take responsible for the loss which was going to happen by your product quality if not im ready to file a case on your company

I have purchased one surya crystal 3 burner automatic gas stove from moglix labs pvt. Ltd bia order number[protected] on dt 08/06/2018
Now while i was cooking food suddenly glass of stove blast and i became injured.
When i complained to seller and moglix also, they both are not responding on it. Seller is not receiving my call also.
Please reimburse me for the same. I also have bill copy and i m also registering a complaint to consumer court also.
I want that either refund my money or exchange my product into without glass product.
Pinki maheshwari-[protected]
Seller - a. V. Enterprises
98-a 2nd floor kamla nagar
Delhi-110007
Payment mode c o d
Online supplier - moglix labs pvt ltd. Delhi

I have purchased one 3 burner Italian revolution glass top on 12/10/2017 from M/S P.P. ASDOCIATES, H.NO. 16, G.S. ROAD, ULUBARI, JANAPATH LANE, GUWAHATI- 781007. ASSAM.
The product has a very serious problem.
The bottom of the gas burner where the burners are fitted got rusted and damaged and ultimately got separated from the unit itself. The problem was informed and shown to the representative at least two months back and he assured us to make the necessary replacement of the party's.
But till today after several phone calls they never attend the complaint.
We find no other way but to purchased a new gas burner.
If I am not getting a positive result within 15 days time from today I may go to consumer forum.

Expecting your earliest response in this matter.

Regards,

Manash Dutta
Eva Dutta

Contact no. [protected]
Email. [protected]@rediffmail.com

The steel supporting the gas burner cracked down and the burner fell down burning. The steel was not as strong as it should be. Its pressure regulator is also not working properly. The adjusting fan also seems to be not useful. The ignition wire has also started melting. The body has started to rust slowly.
The flame is not proper. Only the middle one is working properly though sometimes disturbing.

Sir on 6 january 2018 i receive my order named surya crystal cooktop. Due to some circumstances i was not able to check the product immediately. But after 7 days when i unboxed the product and used it for the first time what i found is that the flame was too high and sometimes it touch the cylinder pipeline.
I tried to contact the customer care but it looked merely impossible. So i would like if you can assistant me to come out of this problem.
And can give me the knowledge of how to contact with the company or its service centre.
Thank you.

Surya crystal induction exploded and cracked from middle top line and start smoking. while cooking rice on prestige induction pressure cooker. I want to claim warranty against that. This is been very risky for users. Need surya crystal company inforamtion regrading compalint. I have not found any information online about surya crystal.
email id: er.[protected]@gmail.com

Sir,
I received induction heater vide booked on order no.87214138, Named on. Anil Sharma.
Ph no.[protected].
The product i have received is fautly.so i want to return it.so kindly do the process as soon as possible.


Regards,
Anil Sharma
Phone no. [protected]
Orer no.87214138