Suzuki Motorcycle India — Regarding my New Gixxer SF

Address:	Seba Suzuki • At- Chhancha, Post- , Near Income Tax Office Distt. - Mayurbhanj ,State-Odisha , Baripada, Orissa, 757001
Website:	[email protected]

Hello,
Myself Pabitra Sankar Das, I am a regular user of Suzuki Motorcycle Since 2016. After purchase of Suzuki Gixxer SF (2019) New Edition on the last of Dec-19 from SEBA SUZUKI, Mayurbhanj, 757002, there was an issue relating to FRONT DISC BRAKE from the beginning. While riding the bike on bumpers, slightly rough roads and also plain roads there was an SOUND comes like Springs fallen or Something Fallen. On the other hand a major issue is when APPLYING FRONT BRAKE, the BRAKES become HARDER and I was UNABLE to apply those BRAKES which causes sometimes a SERIOUS SAFETY ISSUE. I told the workshop personnel’s at your SUZUKI SERVICING CENTER regarding the issues, they take my bike regularly 2-3 days for check, After that, they checked/replaced Parts like ABS MOTOR, AU, ORING 4PC, SENSORS etc.. Till then, there is no IMPROVEMENT in the problem and the BIKE showing same Problems regularly which is so much Risky & getting worse day by day to ride the Bike in Markets & other roads.
After that, i launch an complaint regarding above mentioned issue on customer.[protected]@suzukimotorcycle.in bearing a Ref. no.CAS-103996-B2M6Z6. On dt.16.11.2020, received a call from no.[protected] and he said to go to the concerned Suzuki Showroom for check. After that, in the evening they took my bike and check/replaced as usual they do from the past few days regarding same problem, but till then there is no improvement in the issue. The Show Room Owner & Mechanic take my bike for test drive and told me that there is no issue related my complaint and also told Me that " You don't know when & how to use brakes" with a rude behaviour. They don't listen to me and unable to solve my issue and send a SMS behalf of Company that "your problem is closed".
So please kindly look into this matter earlier at your level.
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