SVM Motors — Poor service for vehicle

Address:

Tiruvallur, Tamil Nadu, 600054

Respected sir,
We purchased honda activa 3g in the month of january 16. Reg no. Tn 12 k 8503. As there was a starting trouble in self start and kick start i left for second service in the month of may 31/5/16 in svm motors to check for the same.
1. The kilometre coverage was 1703 km at that time of when leaving the vehicle for service.Inspite of telling not to change the oil they have changed the oil and charged the amount rs. 383 which i paid them. The vehicle was delivered and the problem of self start was not solved..
2. As the self start problem continued i requested to check the battery and i again left the vehicle for service on on 9/6/16. With self start problem and seat catch component problem. They changed the seat catch component and charged rs. 177 and told that it is not our fault regarding the seat catch component and changed.
3. I would like to know if the components are in the warranty period why should they charge for the same??
4. The vehicle was delivered to me on 9th evening and battery was removed and sent for checking. The kicker was also not working and it gets started some times and does not start at all..
5. When we asked the concerned person they are telling that due to technological problem it is not advisable to take the vehicle without battery, the power may come some times and may not come some times.., and by kicker the vehicle will not start.

At present my vehicle is in svm motors pvt ltd avadi.. For the same problem with battery removed.. When we ask for when the battery will be ready they are saying they have sent to some other dealer and will call us after battery gets ready.
As branded company like this it is very sad to know about the poor service rendered to customers is highly dissatisfied.
As i need the vehicle for utility, my humble request is to arrange my vehicle tn12 k 8503 as early as possible in good condition. Waiting for your positive response and earliest action..


Deepa ganesh babu
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