Swiggy — amount got debited but order was not placed

Address:

Mumbai City, Maharashtra

On 29th september 2019 i ordered pizzas through swiggy. I made the payment through google pay. The amount got debited but the order was not placed.

On 30th september i got a message from swiggy stating refund of so n so amount has been initiated on your failed order because of delayed confirmation from payment gateways.

Its 5th of october, i still did not got my refund.