Swiggy — apathetic attitude towards customer

My experience on swiggy is very bad, this happened twice to me. Paid money online, ordered food, swiggy boy picked up the food, on the way, 24 minutes to reach the delivery destination, looking at the mobile and waiting for the food, suddenly another message, your order cancelled by swiggy, reason - you are not available to receive the food, the delivery boy called you four times. No call came to my mobile, food didnot reach me. I called the swiggy boy to find out what happened, he told, the food is with him, he will bring the food, but didn't turn up. Called swiggy help line, customer care, bad response, 70% of my money deducted by swiggy. I paid money, waiting for the food, no call from swiggy boy, no food reach me and swiggy deducted 70% money from me. I found out waht happened, from another swiggy boy, what he told me, please read carefully. Swiggy delivery boy, picked up the food, he didnpt go to the delivery destination, cancelled the order with some reason that the customer at fault, instead he took that food for himself or his friends, or sell that food to other people. When you will inform customer care or help line, you will not get good response, as if they are also involved in this planned process. Sent mail to customer care, alsoto the founder of swiggy, no good response. This is swiggy, please be careful.