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Swiggy Complaints & Reviews

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Last updated Apr 22, 2024
Complaints 5048
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Swiggy reviews & complaints page 16

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A
Ahsas
from Guwahati, Assam
May 10, 2023
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No Menu editor app

I recently launched my restaurant with Swiggy team. I did all of the things as instructed by them but when I tried to log in with the restaurant ID into swiggy partner app it was not taking. Logged in with the phone number and saw that the whole menu was a mess. Searched Youtube and also their help section only to find out that the online video was not in sync with the software. The customer representative for Swiggy partner app was inexperienced...
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A
Anmol9999
May 10, 2023
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Items not delivered despite payment

I had placed on order on Instamart on 08.05.2023 with numerous household items. After receiving the order, I observed that 4 items were undelivered.

It is pertinent to mention that the following items were undelivered:

1. Chakaachak Duatpan (1): INR 35/-
2. Mr. Muscle Kitchen Cleaner (1): INR 136/-
3. Domex Fresh Guard Toilet Cleaner (1): INR 170/-
4. Daadi's Butter Garlic Khakra (1): INR...
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S
Sri45ghfyhh
May 9, 2023
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Weekly payout issue

I am working as a Delivery partner in BENGALURU Vijayanagara zone. I am facing payout isssues. Please try to resolve this problem. That money is very important...
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3
308000
May 9, 2023
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Not providing proper service

Address:Chennai

Every time I place a order in McDonald's Anna nagar branch in swiggy everytime amount debit and ordr placed after waitg for 30mint ordr is getting cancelled stating delivery guys is not available and product is not available if the ordr product is not available swiggy should have closed the McDonald's restaurant and stop taking orders bt here the allowing has to place a order and after cancelling it's without the customer permission it's...
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K
Kehkasha321
from Mumbai, Maharashtra
May 8, 2023
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Payment deduction

I order ice cream which was of 291rs and i paid online money was deducted but order was not placed... I tried complaining through chats and all but still i didn't get any refund yet......
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I have received expired item from swiggy instamart. Instead of accepting they rejected this. Item is having rotten smell...
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Priyajacob2000
May 7, 2023
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Item not delivered in order

In order no[protected] I ordered 12 coffees from A2B worth rs.620 which was not delivered.

I raised complaint in Swiggy app and uploaded photos. I was offered a coupon of rs 130 through chat which I declined and asked to escalate the issue. I was told someone from Swiggy customer care would reach out to me. I did not receive any call

Please settle this undelivered item related payment made in my original payment...
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M
Mahipal2909
May 7, 2023
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Threatened by swiggy delivery person on call

I ordered food from MCD and after a while the order was delivered to me but i didn't received the order so i called the delivery person he told me i hanged it outside the gate but it wasn't there so i raised a complaint and after that the support person took me into con call with the delivery person he started telling me come to jamalpur i will show you. What if he comes to my place and starts harrassing my family. He was threatening me literally...
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Swiggy has been repeatedly not delivering orders after 1.5 hrs as well. On a cll when I asked for a simple escalation to fix this issue as having spoiled food would cost my health. If order is cancelled it's a loss to restaurant. A simple demand supply issues is to be fixed which company is not doing since 6 months.
And harassing over call is another problem 45+ min i was on call and agent didn't even bother to help Or raise an issue....
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G
Gagan794
from MUMBAI, Maharashtra
May 5, 2023
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Burnt ( Black as coal) food was delivered.

With ref. To order no.[protected], dated 30/04/2023.
I ordered a food item from a restaurant using swiggy platform. But they delivered a burnt food which was not edible ( even it was black it colour) so i complaint it on swiggy and shown them the picture to the delivered item also and asked them to either replace it or refund my amount. But they refused to do any of that and said that its not their responsibility if i received bad...
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Mahamad Abdul Ameer
from Hyderabad, Telangana
May 5, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Without my permission changing my jone one place to another place

Address:Madinaguda

Without my permission changing my jone one place to another place so please don't they process for some money i am suffering lot of problems with swiggy......
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D
Deepshikha001
May 5, 2023
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Missing items and different item

Website:Swiggy

I have placed an order yesterday but when I received the order 3 paneer patties were missing and I ordered masala cheese khari but what I received was plain khari . Order id[protected] .
When I chatted with swiggy they said they will get back to me in 6-8 hours through email. Today they replied saying that the problem lies with the restaurant so they will not refund any money.
I replied to them that I want refund but they...
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A
AKASH GOGOI
May 5, 2023
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Don't get incentive

Address:NA PAM MOUT GOUN CHARAIMORIA
Website:Swiggy

If you don't give me the incentive, I won't benefit. Give me incentive...
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D
Deepakarn
May 1, 2023
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Did booklist

Address:Delhi ..

Sir meri id abhi tak opne nhi hua hai plz sir meri opne kr dijiye plz mujpe reham kare ..me sach me sir paresan hu sir me apni femliy ko judh bol bol ke aaj meri id opne ho jayegi ..magar koi faida nhi h sir ..kyu ki swiggy support time meri help nhi kr rhe h ..plz sir meri help kr dijiye ...sir aap meri id opne kara dijiye .. depression etna ho rha h sir man to kr rha h ..apne aap ko maar du ..kyu ki mere pe koi or rasta nhi h sir ..plz...
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Thakur8595858484
from Noida, Uttar Pradesh
May 1, 2023
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Swiggy food ID delivery partner

Address:Noida sector 45 school force India

Sar meri id block kar Diya usne meri galti kuchh bhi nahin hai kabhi galat location Diya agent ke dwara order cancel hua talent Laga Di id block kar diya 🥺🙏...
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Mahendran

Address:No.21 Raja shanmuga nagar 9th street

Peyout issue...
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U
Udaysan12@
from Visakhapatnam, Andhra Pradesh
Apr 30, 2023
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My order was not delivered and the payment was done

I have ordered my food on swiggy on 30/04/2023 and paid via upi online payment and my order was not delivered to me but the status is showing as order delivered.
I tried reaching the agents they arrogantly told me to mail them which i did and they did not responded to me...
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R
RenuGaindar
from Pune, Maharashtra
Apr 29, 2023
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Cancellation Amount is huge

I had placed an order which I tried to cancel but they had charged me the the order amount as a cancelation fee. I don’t think that this is how the cancellation of order needs to handled...
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D
Deepakarn
Apr 29, 2023
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My ID temporary deactivate

Address:Swiggy Pushp Vihar Chirag Delhi
Website:Swiggy care

DE..id...6269797..city name..DELHI...Sar Meri swiggy ID black list ho gaya hai please Sar meri ID ko Open kar dijiye aapki Badi Meherbani Hogi per galti se meri ID black list ho gai hai deliver mark let hone ke Karan main swiggy company se Anurodh karta hun Ki aage se main kabhi bhi Bhool se Galti Nahin karunga kripya mujhe ek bar fir se ki company mauka Dene Ki madad Karen aapka Bada Upkar hoga please help me sir Mere pe kuch bhi Nahin Hai...
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I ordered early morning and they took more time in delivery than it was s
mentioned so later I canceled it. They mentioned that refund money has a bit issue but it will be done soon.
Later they sent messages that money was refunded but it was added bank into my bank account. Their helpline was if no help. They cheated and stole my money....
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