Swiggy Complaints & Reviews

Incident date - 15th arpil 2016
Order placed from swiggy.In, order no- [protected]
Restaurant - onesta, indiranagar, order number - 3002572.

I had placed an order for a couple of food including a cream roasted veggies pizza, the order delivered to me was cream roasted chicken pizza instead of the cream roasted veggie pizza.

The order detail on swiggy shows the correct dish, but the restaurant bill shows chicken pizza.
There was a mix up of the order and a non vegetarian pizza was delivered instead of vegetarian.
As my family and me took a couple of bites from the dish, we realised that it is not a vegetarian dish and instead it was chicken in the pizza.

I am a pure hindu ( marwadi ), we are not suppose to get non vegetarian food at hour house premise let alone consume it.
Because of the gross negligence from swiggy as well as onesta, this issue has taken place which has hurt me and my family emotionally as well as religiously. My mother immediately started puking and most o[censored]s felt nauseous and pukish due to consuming chicken for the first time in our life without our consent.
We lost our appetite because of this issue and we had to throw away all the food ordered as well as the plates and cutlery which was in contact with the food.

Despite calling the swiggy helpline,[protected] and talking to them about this issue on 15th april 2016, ( swiggy helpline floor manager sujit )
And again calling them and following up on 16th april 2016, they were taking this issue very lightly and were not ready to offer any help or explanation on the same.
Such negligence and disregard for others religious sentiments is not at all accepted.

I later contacted the bbmp health minister of indiranagar about the issue and have scheduled a meeting with him on 18th april 2016 if i dont see any action taken against this incident.

Swiggy has not even bothered to refund the bill amount as a courtesy despite contacting them multiple times.

I would like to receive a full refund for my bill amount as well as a compensation for all the emotional, physical and religious trauma i had to go through about this whole incident and their religious intolerance.

Ps- please refer to the pics. You can see the swiggy order detail has cream veggie pizza where as the onesta invoice has cream chicken pizza.

Regards
Gaurav
[removed]
[removed]

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