Claimed

Swiggy Complaints & Reviews

1
Updated: Jul 12, 2026
Complaints 5249
Resolved
663
Unresolved
4586
Contacts

File a complaint to Swiggy

Having problems with Swiggy?

File a complaint and get it resolved by Swiggy customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Swiggy reviews & complaints page 259

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
ashurocks123
from Kolkata, West Bengal
Jan 22, 2018
Report
Copy

I had placed an order which amounted to inr 400 however i had a coupon which i was entitled to redeem for order inr 299 and above but unfortunately even after ordering food for inr 400 i did not get the discount and on top of that the customer care were least bothered to resolve the dispute and kept me waiting with the hope that my money would be refunded. Also the approach of the customer care was not cordial and he was utterly unprofessional. This is not how a customer care personnel should be behaving with its customers. I was also promised for a call back fro the customer care too help me out, but that turned out to be false too.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    Karry Nair
    from New Delhi, Delhi
    Jan 21, 2018
    Report
    Copy

    Address: New Delhi, Delhi, 110075

    I have paid the entire amount to swiggy and have not received the order. Now the app is showing that the order is cancelled. Now as a customer the app is not have any facility to complaint about it. Will take the same to senior authorities. You guess are making fool of people. The delivery boy was over drunk and was telling me that he will not get paid because of it. He promised that i will receive my order within half an hour,
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      N
      Namita Devadiga
      from Bengaluru, Karnataka
      Jan 19, 2018
      Report
      Copy

      Address: Bangalore, Karnataka, 560029

      I ordered food from apna punjab restaurant in btm 2 layout amounting rs 247 including taxes n delivery charges... As soon as i ordered it was confirmed by the restaurant. I wanted to cancel the order as soon as i placed it., there was no cancel button anywhere... I immediately called the customer care and one who answered the call was rude... He said 75rs cancellation fees will b charged.. There should b atleast 2 minutes buffer to charge the cancellation fees... M terribly upset with the behaviour of customer care executive
      they charged me 50% of order amount as cancellation. It was an order for Sweets from kanti sweets. They said order was accepted. I understand order was accepted, but it was not started to prepare the sweets or even pack them or measure them in box. Swiggy is a cheater and I am not going to order from them again. I will also tell my family friends and corporate friends to refrain from Swiggy the cheaters
      Helpful
      2 other people found this review helpful
      2 found this helpful
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        J
        Jaishree Srivastava
        from Chennai, Tamil Nadu
        Jan 18, 2018
        Report
        Copy

        Address: Mumbai City, Maharashtra, 400093
        Website: www.swiggy.com/mumbai

        Yesterday i placed an order from urban tadka, to my home in andheri east poonam nagar. The delivery boy got lost of the way and after 1.5 hrs @11pm night they said that delivery boy is saying that he will not make the delivery because it's too far but the fact was he himself didn't have any idea of the path and got lost., my ordered got cancelled. This was very unprofessional and unethical.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Ashmeen
          from Dharmsala, Himachal Pradesh
          Jan 6, 2018
          Report
          Copy

          I have placed the oder of dal makni (Black dal) and butter nan the naan which i revived were burn and was not able to eat it the whole one one naan was wasted and i did not expected this kind of food from evergreen sweet this was first time i orders and i got this kind of food and if this kind of food is being prepared i don't think so i will ever oder again from her or let any one else oder
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            H
            Harshad Madaan
            Jan 6, 2018
            Report
            Copy

            Address: New Delhi, Delhi, 110085

            I ordered food from swiggy, the food packaging was very bad. Totally unhygenic and when asked customer care executive to replace the food, they asked me that the restaurant has been closed. Worst experience ever, food panda is way more better in everything. Atleast, they understand customer's suffering and then send the food on their behalf if they make any mistake. Not like swiggy people. Uninstall swiggy.
            Jan 06, 2018
            Updated by Harshad Madaan
            Order number: [protected]
            Jan 06, 2018
            Updated by Harshad Madaan
            The most unhygienic restaurant in Town is Mikky Peshawari Chik & Fish
            I had placed an order in swiggy last week (Jan 7) using my Sodexo. My payment was unsuccessful the first time and I had to make another payment. I still haven't got refund for the failed payment.
            There is no response regarding the refund initiation. Do make the necessary action to initiate the refund as soon as possible.
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              ani9011
              from Bengaluru, Karnataka
              Jan 3, 2018
              Report
              Copy

              Address: 560098
              Website: swiggy.in

              I have ordered food from swiggy on 22nd dec which did not get successfully placed. Despite contacting [protected]@swiggy.in multiple times, i am unable to get the refund.
              I have shared the screenshot of the amount deducted and asked them to reply multiple times.
              Here is the screenshot attached:

              Infact according to them my number is not registered whereas i am able to login to their website.
              The complaint id for the same is [protected].
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Soham Gandhi
                from Mumbai, Maharashtra
                Dec 30, 2017
                Report
                Copy

                Website: Swiggy.com

                So i called up swiggy to inform them to cancel my order they took time to pickup the phone call which lead to the restaurant accepting my order and when asked to cancel i was asked to pay 75rs as cancellation fees, she (Divya) put me on hold and cut the phone later, this needs to be shown to people. People are easily being cheated like this. Utterly poor😒
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  murthy_455
                  from Mumbai, Maharashtra
                  Dec 22, 2017
                  Report
                  Copy

                  Address: Hyderabad, Andhra Pradesh, 500018

                  Today ordered food from paradise hyderabad through swiggy. Boy delivered in tampered condition. Another instance last week in which roti item missing from veg family pack which is ordered through swiggy only. Requested the swiggy care to refund the amount. As of now it is not been done. Every time facing several issue with swiggy. This to be taken on serious note and understand the public concern who is ordering food when they are in hungry.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    J
                    J Mehta
                    from Bengaluru, Karnataka
                    Dec 17, 2017
                    Report
                    Copy

                    Address: 560075
                    Website: Bangalore

                    I would like to bring to your attention that swiggy although on their website claims to allow cancellations, doesn’t say that the cancellation in the first 5 mins is free, there’s is a charge of 75 rupees levied. Also, there is no way a user can cancel the order without calling or chatting with them, hence there is a delay of the person availability at their end, there should be a cancel order button provided to the end user just like how uber provides helping the user understand there is a charge if it’s cancelled after 5 mins else no charges levided.

                    If you look into this at the earliest will help consumers else we will be at mercy of such app companies who just believe in extraction of money. I see this as a pure play of extraction and leaving consumers at mercy.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      Rahulraj2202
                      from Chennai, Tamil Nadu
                      Dec 15, 2017
                      Report
                      Copy

                      Address: Chennai, Tamil Nadu, 600094

                      I wanted to cancel my order placed in swiggy for rs 835, within 5 mins of ordering when contacted the customer care via chat they said i would have to pay the whole 835 as per cancellation fees.
                      The firm charging for the whole fees of the order that too 835 is really disturbing and is unfair. Even if a minimum would have been charged it would have seemed fine but certainly not the full amount.
                      I will have to pay the whole amount as for cancellation, it surely looks like christmas for swiggy but certainly not for me.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        I
                        invincible100
                        from Noida, Uttar Pradesh
                        Dec 11, 2017
                        Report
                        Copy

                        Address: Gurgaon, Haryana, 122022

                        Ordered 7 tacos from taco bell (547 taco bell (Order #: [protected])
                        Ordered was received without paprika sauce and was very different from the item actually displayed. The same item given at taco bell is very delicious and tasty but this was just a prototype for that.
                        Kindly help with this issue
                        This was my first order with swiggy and now after having experience like this i don't think i can make a order again till this issue is resolved
                        The vendor didn't even provide the bill for the same.

                        Huge disappoinment.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Rao Vivek
                          from Gurgaon, Haryana
                          Dec 9, 2017
                          Report
                          Copy

                          Address: New Delhi, Delhi, 110075

                          We have ordered food from swiggy order id [protected], delivery boy declined to deliver the order over phone, i had paid full order amount through paytym, and then delivery boy cancelled the order and never called me up and cancellation charged of rs. 75 was charged, kindly refund the cancellation charges as you have declined to deliver the food
                          Another incident, i had again placed the order with order id [protected] and when i called the delivery executive he staright away rejected todeliver the order again i had paid the whole order amount, now till now my order has placed amount deducted from amount two times but swiggy deliver boy refused to deliver the order, what is this?, is this is new way of cheating and frauding people, i straight way file a case in consumer forum and get my every penny back
                          A cockroach was found in fried rice
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            J
                            janhavi bhangale
                            from Pune, Maharashtra
                            Dec 7, 2017
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Pune, Maharashtra

                            Firstly i ordered chicken lollipops n i got the wrong order i was okay with the order but my issuse is that i have given the money to delivery boy as my online payment failed but money was deduct from the account and they said they will refund in 2 days now its almost 8 day n more till now they have not done and now they are saying they are not able transfer the money what is this going on from many they are fooling the customer they took 2 times money from me
                            Dec 8, 2017
                            Complaint marked as Resolved 
                            Dec 07, 2017
                            Updated by janhavi bhangale
                            they have not reslove the prblm they are not giving my refund as they cant they charged me 2 tyms
                            I am the owner of a restaurant... there is a delivery boy with the name of sushil tripathi ... he is so rude so impatient... i don't no how company manages these delivery boys ...

                            The way he talks it is not ethical... please fix it or i will file a legal complaint
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              N
                              Naveen Thangavel
                              from Bengaluru, Karnataka
                              Nov 25, 2017
                              Report
                              Copy

                              Address: 560037

                              Have placed an order at 9 30. It got canceled at 11 saying delivery executive met with an accident. Placed an order at 11 picked by delivery executive at 11 30 but his mobile is switched off for past one and half an hour... I lost hope on hope on delivery executive as he might have disappeared coz swiggy is known for hiring un professionals... But just curious to see whether ppl from swiggy customer care calls customer out of courtesy and inform customer about this issue.. They are least bothered... That’s y swiggy suckksss
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                anilkhub
                                from Mumbai, Maharashtra
                                Nov 24, 2017
                                Report
                                Copy

                                Address: Mumbai City, Maharashtra, 400071
                                Website: Swiggy.com

                                2 orders of mine on 24 nov - both cancelled by swiggy in less than an hour. Third rate service.

                                Service providers like swiggy must be penalised for cancelling orders with refund initiated & that too without discussing with customer.
                                Horrible services.

                                Not even bothered to discuss or follow up in spite of many complaints on their website.

                                Can anyone suggest how to take up a complaint officially against swiggy
                                Ordered from Santosh Dhaba Extension, Hyderabad through Swiggy app(Order# [protected]). GST isn't mentioned in bill. Swiggy doesn't want to take up responsibility.
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Akshayush
                                  from Delhi, Delhi
                                  Nov 24, 2017
                                  Report
                                  Copy

                                  Address: 411020

                                  I have ordered before 8:30 pm and restaurant was open. However after 9:15pm (Time promised by swiggy) i called to check on my order status, i came to know that my order has been cancelled without informing me.

                                  What justification would like to provide???

                                  Giving off on next order is not a solution. Have you ever thought the problem based by me and my family.

                                  Could you please help me to understand the below points.

                                  1. Why the order has been placed successfully, when the restaurant was closed?
                                  2. If the restaurant was closed after the order was placed, then why immediately informed to me?
                                  3. If the restaurant was about to get closed in few minutes, why the order was accepted in first place?

                                  Could you please answer the above questions
                                  Dec 01, 2017
                                  veeru@099's response
                                  Resolved
                                  I dint like the food
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    B
                                    bitan kumar
                                    from Jayamkondacholapuram, Tamil Nadu
                                    Nov 19, 2017
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Website: www.swiggy.com

                                    Hi i received different product instead of naan they provided hard roti which was so hard to eat so i do not have dinner that night due to poor quality of bread which spoil all food. When i contacted customer care of swiggy they refunded naan price but i told them the quality of roti was bad & i want my full refund. They have not provided me full refund. Kindly take necessary action. I want my full refund. My order details:
                                    Moonlight takeaway (Order #: [protected])
                                    Nov 13, 2017 12:57 am
                                    Total amount:rs 463.
                                    Nov 23, 2017
                                    Complaint marked as Resolved 
                                    Hi consumer complaints thankyou for giving justice .i received apologies mail from swiggy and got refund of order.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      raki88
                                      from Pune, Maharashtra
                                      Nov 17, 2017
                                      Report
                                      Copy

                                      Address: 411013

                                      Hi,

                                      Please check my last order from godavart snacks. The delivery boy name was vikram. He called and said i am waiting outside, when i reached there he is not there he came after 10min and when i asked why you said waiting outside his reply was rude. You guys also makes us to wait and etc he was speaking, this is not expecting from swiggy. Please train your guys how to behave with customers.

                                      Very disappointed guys.

                                      Order no: [protected]

                                      Thanks,
                                      Rakesh
                                      [protected]
                                      [protected]@gmail.com
                                      The delivery boy was named sanjay. He didnot return my 10 rs. And was very misbehaving with me. He talked too rudely and even said do not order if you cannot calculate. He himself confused me by first giving 20 then asking me to keep it aside and all. Such kind of service is not expected from swiggy!! Hope after reading this they teach their delivery partners about how to behave and talk. Also swiggy please provide your delivery people with a good amount of change for this problem I have seen with every delivery boy, saying we donot have the change!
                                      Helpful
                                      1 other people found this review helpful
                                      1 found this helpful
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        P
                                        Padmaja Ratnaker
                                        from Hyderabad, Telangana
                                        Nov 17, 2017
                                        Report
                                        Copy

                                        Website: www.swiggy.com

                                        Hi swiggy team,

                                        I have ordered 2 subs from subway, trimulgherry, telangana. The restaurant bill states rs 623.70, but the swiggy delivery boy has charged rs 656. I even got a message from swiggy stating that my bill was rs 656. How can swiggy charge rs 656 when the restaurant bill states rs 623.70, which includes taxes applicable and free delivery.

                                        Secondly, the swiggy website states there is 20% discount from the place we have ordered for orders above rs 350. But, i wasn't given any discount. Kindly look into the matter and give me the discount as per the discount mentioned in the swiggy website for the above said store.

                                        Attached are the screenshot of your website today and the restaurant bill for you referral.

                                        Regards,
                                        M. Padmaja
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit