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Swiggy Complaints & Reviews

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Updated: Aug 10, 2026

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Address: Mumbai City, Maharashtra, 400071

Website: Swiggy.com

2 orders of mine on 24 nov - both cancelled by swiggy in less than an hour. Third rate service.

Service providers like swiggy must be penalised for cancelling orders with refund initiated & that too without discussing with customer.
Horrible services.

Not even bothered to discuss or follow up in spite of many complaints on their website.

Can anyone suggest how to take up a complaint officially against swiggy

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R

rushi08025

from Hyderabad, Telangana

Nov 27, 2017

Ordered from Santosh Dhaba Extension, Hyderabad through Swiggy app(Order# [protected]). GST isn't mentioned in bill. Swiggy doesn't want to take up responsibility.

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Address: 411020

I have ordered before 8:30 pm and restaurant was open. However after 9:15pm (Time promised by swiggy) i called to check on my order status, i came to know that my order has been cancelled without informing me.

What justification would like to provide???

Giving off on next order is not a solution. Have you ever thought the problem based by me and my family.

Could you please help me to understand the below points.

1. Why the order has been placed successfully, when the restaurant was closed?
2. If the restaurant was closed after the order was placed, then why immediately informed to me?
3. If the restaurant was about to get closed in few minutes, why the order was accepted in first place?

Could you please answer the above questions

Dec 01, 2017

veeru@099's response Resolved

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V

veeru@099

from Chennai, Tamil Nadu

Dec 8, 2017

I dint like the food

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Website: www.swiggy.com

Hi i received different product instead of naan they provided hard roti which was so hard to eat so i do not have dinner that night due to poor quality of bread which spoil all food. When i contacted customer care of swiggy they refunded naan price but i told them the quality of roti was bad & i want my full refund. They have not provided me full refund. Kindly take necessary action. I want my full refund. My order details:
Moonlight takeaway (Order #: [protected])
Nov 13, 2017 12:57 am
Total amount:rs 463.

Nov 23, 2017

Complaint marked as Resolved

Hi consumer complaints thankyou for giving justice .i received apologies mail from swiggy and got refund of order.

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Address: 411013

Hi,

Please check my last order from godavart snacks. The delivery boy name was vikram. He called and said i am waiting outside, when i reached there he is not there he came after 10min and when i asked why you said waiting outside his reply was rude. You guys also makes us to wait and etc he was speaking, this is not expecting from swiggy. Please train your guys how to behave with customers.

Very disappointed guys.

Order no: [protected]

Thanks,
Rakesh
[protected]
[protected]@gmail.com

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G

Gtgupta

from Chandigarh, Chandigarh

Dec 13, 2021

The delivery boy was named sanjay. He didnot return my 10 rs. And was very misbehaving with me. He talked too rudely and even said do not order if you cannot calculate. He himself confused me by first giving 20 then asking me to keep it aside and all. Such kind of service is not expected from swiggy!! Hope after reading this they teach their delivery partners about how to behave and talk. Also swiggy please provide your delivery people with a good amount of change for this problem I have seen with every delivery boy, saying we donot have the change!

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Website: www.swiggy.com

Hi swiggy team,

I have ordered 2 subs from subway, trimulgherry, telangana. The restaurant bill states rs 623.70, but the swiggy delivery boy has charged rs 656. I even got a message from swiggy stating that my bill was rs 656. How can swiggy charge rs 656 when the restaurant bill states rs 623.70, which includes taxes applicable and free delivery.

Secondly, the swiggy website states there is 20% discount from the place we have ordered for orders above rs 350. But, i wasn't given any discount. Kindly look into the matter and give me the discount as per the discount mentioned in the swiggy website for the above said store.

Attached are the screenshot of your website today and the restaurant bill for you referral.

Regards,
M. Padmaja

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I have never registered my number with Swiggy and never used their services. Yet somehow the nitwits at Swiggy found my number (somehow, idk how) and now they keep bombarding me with SMSes that say "Swiggy is in need of delivery boys .. blah blah". Now neither am I a boy now and I the least bit interested in working as a delivery boy. I'm a BTech graduate and a software professional working at a reputed MNC and earning a handsome salary while coming from a family of professionals. These SMSes are highly offensive and they are also very frequent. I try to put them into my Spam list but they still come up anyway. STOP THIS. I ALREADY HATE SWIGGY BECAUSE OF THIS.

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Address: 560043

Website: www.swiggy.com

11/5/2017 3:50 pm order placed with order no:#[protected] that shows confirmed order. Option net banking and rs.217 got deducted. After waiting for more than an hour got a call from mr. Rakesh:[protected] (Swiggy employee) that pizza hut has not received the order. We told this is not our problem, then after continuous call nothing has been done from swiggy side. We want a refund.

Open pic with (Paint)

Nov 05, 2017

Updated by surekham i got the delivery after 1:45 min with lot of arguments... which is very bitters full experience...

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Address: Hyderabad, Andhra Pradesh, 500072

On 02/11/2017 food quality was bad and on 03/11/2017 food was too salty and when i contacted swiggy customer service they didn't respond well.

On 02/11/2017n i had ordered from atithi delight multicusine family resturant (Pragathi nagar, nizampet)

On 03/11/2017 i had ordered from delicacy multi cusine restaurant (Nizampet)

Kindly check the quality of food prepared take necessary actions on the restaurants

Thanks
Subhash

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N

Nabin Jaiswal

from Kolkata, West Bengal

Nov 13, 2017

Hello

My Order Number is #[protected].
i have paid for my order but they did not deliver then again i ordered they are asking me to pay in Cash.
Dont Use Swiggy they can do scam with online payment.

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Address: Bangalore, Karnataka, 560070

Website: www.swiggy.com

Order no:
#[protected]
Restaurant:
Beijing bites

I clearly mentioned that i need a plastic spoon or a fork with the order in the 'comments" section while placing the order... As i did not have anything to eat... Guess what? I was not given either... U expect us to eat gravy and rice with bare hands as if its rice and sambar? I called the customer care the minute the order was delivered and they were so arrogant and did not help me with my issue... Such a waste of rs.500

I wanted to cancel the order which is why i called the customer care... They are reluctant to cancel the order... How can u force a customer to eat gravy with bare hands inspite of me mentioning it in the comments section?

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Address: Hyderabad, Andhra Pradesh, 500081

Website: www.swiggy.com

I had placed an order and waited for a good 1.5 hours before i called customer care to know why my food wasn't delivered. The executive just asked my name, my order details, and cancelled the order and hung up. I had to check the app to realise my order was cancelled. I called customer care twice to understand why the order was cancelled, and both times i recieved the standard response 'order cancelled, please place new one'. Extremely unprofessional and rude. I would never recommend swiggy to anyone.

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Address: 400064

Website: www.swiggy.com

The cancellation option is just a way to make little money. All orders get confirmation within one minute literally and than they say cancellation of confirmed order has a cancellation fee of rs. 75. That's more than even the amount of the food. Even ordering is single click and before you realized it order is placed because delivery charge and taxes are not shown in any preview screen. Especially for cod order there is no preview order screen before placing final order

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Address: 560076

Website: Swiggy

Had placed an order with all extra toppings that was mentioned paid extra bugs n when the item is delivered the toppings are missing 2 slices are without any toppings no extra toppings added n on top of that take 50 mins to deliver which pizza hut people would have delivered in 30 mins. And the customer care people are not properly trained even for every other query of your will keep u on hold n waste another 15 20 mins of time. And again the replacement would come in 40 mins. So when ordering from swiggy hold you hunger till swiggy people get time to deliver their so called right time. Crappy service. No ratings please never order food from swiggy for outlets which already have their websites. Swiggy is a waste of services pay all the extra taxes n eat shirty food from swiggy.

Oct 21, 2017

Updated by jdev And adding to this they charge 120 etc 150 extra money for this ### service they give. Pizza hut direct booking is way better reasonable than these swiggy people.

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Address: Bangalore, Karnataka, 560067

I ordered food from swiggy. They delivered the food to another address without contacting me and the delivery boy didn't even check with the name at the time of delivery. Their support person told that he wouldn't do anything for that, not even the refund also and suggested happily to place the order again. I would like to suggest each and everyone not to place any order from swiggy as they are not reliable and not at all responsible

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Website: Swiggy

We ordered schezwan at rs. 224 at 11.15 pm. They delivered completely waste noodles which seemed like they sent us boiled noodles and added egg. There was no chicken pieces.
After taking a bite of that noodles we all vomited. Complete waste of money which caused health issues as well.
Yesterday we tried to complaint aboit this but there is no way to do thia. Because it's asking for user name and password to login and thn complain. But we had no choice because we ordered through tapzo app n nt looking forward to create an accoubt with swiggy bcoz nt in mood to order further. We want our money back. Swiggy order no. #[protected]

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meghana thakkar

from Mumbai, Maharashtra

Nov 3, 2017

Had ordered sweets for my office staff for diwali, received stale sweets approached swiggy customer care for the refund but they denied the same

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Address: 411015

I ordered online & paid rs.1145/-. They cancelled long after confirmation & the gentleman on the other side confirmed money refund in 24 hours. But when i contacted swiggy through chat they told it would take 5-7 working days. I need the money immediately. Please look into the matter. The whole thing happened 4th october 2017 in pune, dhanori location

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S

Sakina Hazari

from Vikarabad, Telangana

Oct 24, 2017

Hi
We have ordered special chole bhature cost 120 rs each we ordered 3 plates and to our surprise we didn't get chole inside only curry was there...it was from chat hut banjara hills...in 3 boxes only curry was there...and I called the person who brought the delivery but no response was given...

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Address: New Delhi, Delhi, 110058

Website: Www.swiggy.com

29th september 2017, i ordered 500 grams (0.5 kg) birthday cake for my husband.
Trust me it was just a crap with rotten bread and cream, seems like 7-10 days old.
He anyhow just tasted a bite and asked me to keep the entire cake in the refrigerator to return back to swiggy for a free cake party.
I am regular user of swiggy but from last evening incident we decided never to use swiggy again.
Swiggy please take this back as a return gift from us and enjoy the cake!!!
Swiggy order no. #[protected] for rs. 517

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V

Vikipiki

from Mohali, Punjab

Oct 1, 2017

Swiggy called us this morning and refunded the money.
Thanks.

A

Arronpaul

from Bengaluru, Karnataka

Oct 18, 2017

I ordered food at 8:40 pm for dinner ! I get a call after 2 hours at 10:30 pm saying the restaurant is closed ! It's bizzare! It's obvious that the restaurants close after a certain time! Customer care called and asking me to order from another restaurant! How incompetent one can be! It's bad!

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Address: Gurgaon, Haryana, 122022

Website: www.swiggy.com

On my bill there is unwanted delivery charges on there
I contact them about my order but they told me they are not
Able to refund my money... I have more than 10 bills they puted
Unwanted delivery charges.
Every time i contact them they told me we check here...
But i am not getting my money back...
What i do?
I talk to them more than 100 times but they don't have answer
Why they are not able to refund my money only they told me
We are checking here.

Order no.-[protected]
Service provider - swiggy

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I usually order food from swiggy but this time the service and the food quality were worst. Money was wasted completely. I want the money back even the swiggy can get the food back. The worst food ever. Pizza had been dumped and garlic bread i am showing how it luks like. We admire swiggy and adding cafes like dese quality food can detereorate swiggy... And this is really very disappointing.

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Address: New Delhi, Delhi, 110022

Website: www.swiggy.com

I have order 4 thalis of butter chicken i received hair in my thali and i complained regarding this they are not helping me telling that we are unable to help you and give me refund so they are giving me a token of appreciation a rs 100 off on minimum purchase of rs 350 code so i don't taken and then they don't given my refund so i am applying for a complaint against swiggy so they that the govt should ban their company.

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Address: Kolkata, West Bengal, 700094

Website: www.swiggy.com

Order no:
#[protected]: i ordered from d-win dragon, kolkata through swiggy on 10/9/2017 around 9 pm and paid amount rs. 692 through credit card. I did not receive all the items. I ordered chicken wok tossed noodles but i only received the dry noodles but i did-not receive the chicken gravy with it. Since i paid already please refund my associated amount in my account or if that's not possible then refund it in my swiggy wallet.

Soumak basumallik

Kolkata, c-40/1a patuli ghoshpara

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