Swiggy — Bad quality of meat delivered

Dear Sir / Madam,

I am writing to you to raise an issue about: Online Food Odering

The issue that I have experienced was: 1) I ordered for 1kg mutton b but what I received id less than 1 kg..it must be 500gms.
2) I also ordered for mutton soup bones but what I received was scrap bones (small pieces of ribs + some choped small bones) which can only be fed to dogs. It was stale and full of black and white hair.
I paid tot of ₹1339 for this order. I first raised my concern via swiggy app on the help option and also sent pics but the rep with whom I chatted with was not helpful he simply told feedback will be taken but money can not be refunded.

It occurred on: 14/02/2021

I want a refund of my money
Swiggy should remove this vendor from their list for spoiling the reputation and for taking customers and their order for granted

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Subhashini Ram Deo

Order Number:[protected]
Registered Email Address: subhashini.[protected]@gmail.com

Flat no 106, Sri Lakshmi Towers, Opposite Karimnagar dairy near select talkies Macha Bolarum
Secunderabad
500010