Swiggy — Burger King / Bad food,Food poisoning

Address:

Burger King Urapakkam, Kattankulathur, Tamil Nadu

On 18th Dec 2020, I had ordered the following items from Burger King:
- BOSS MUTTON WHOPPER (x1)
- CRISPY CHICKEN CHEESE BURGER (x1)
- CHEESY FRIES (x1)
- PEPSI BLACK (x1)

After consuming the above items, I suffered very serious food poisoning, and I was in complete agony for over 6 hours.I was absolutely disgusted, and proceeded to file a complaint with the platform.

Swiggy has two ways in which you can resolve an issue - either by engaging with their automated system("chatbot") or by calling them.

Calling almost always never works, since the automated system will not connect to an agent for issues related to previous/purchased/inactive orders, and also because their offices are working in limited capacity due to the pandemic, which is understandable.

The "chatbot" is, therefore, the only option.I engaged with said chatbot, and filed the issue.The chatbot, unfortunately, was not helpful at all in resolving this.I asked for a complete refund, since I have to cover medical checkup bills because of food poisoning.It, on the other hand, PROCEEDED TO ORDER THE SAME ITEMS, FROM THE SAME RESTAURANT, at no charge of course, and a 77 rs coupon was given.I persistently ASKED THEM TO GIVE A REFUND, BUT THEY SAID THEY WERE UNABLE TO REVERSE/CANCEL THE ORDER, AND WOULD NOT GRANT ME A REFUND.

The order was sent to the house and I picked it up, and ALL THE ITEMS WEREN'T THERE IN THE NEW ORDER, ONLY BOTH THE BURGERS WERE GIVEN.This shows the level of importance Swiggy attaches to a "valued" customer.

I am very angered at how the issue has played out, albeit against my favor.If this is the kind of obnoxious "resolution" that Swiggy provides its consumers, then expect us customers to move to another platform.