Swiggy — Cancelled in error, immediately informed customer care to reverse cancellation and dispatch de food, didn't receive food p waive

Address:	Ulsoor
Website:	Swiggy

I ordered food for 1254/_ on 7th July 2021
Order no.[protected]
I cancelled the order by mistake immediately I spoke the customer care executive Ramya and escalation manager shoma informed about cancellation due to error and asked them to dispatch the order asap, to my dismay they gave lame excuses like food is gone to food hub
It was my grandfather's funeral and all the family members went without food I had mentioned this to customer care but of no avail
I still asked them to dispatch my food as I have paid for it and it is not 100's but 1000's
And cannot loose my money, still they cooked up stories instead of dispatching my food
And I was charged 1254/_ as cancellation charges
I mailed my concern to support team too
They to have one standard reply food was prepared and it will spoil
Are you people so hungry that you eat customers food in seconds and cannot reverse the cancellation to dispatch the food
I have recording of my conversation with the customer care too
Very pathetic customer care service and a bad way to cheat customers of their money and food
When swiggy is a delivery partner and charges a bomb for delivery charges they should know to address and solve customers grievance
Instead they have a standard rule to cheat customers of their money
There are 3099 complaints and solved is only 299
Its time we say good bye to swiggy