Swiggy — charged in advance for the services, however didn't receive the service.

Address:

Jaipur, Rajasthan, 302001

On the 30th of january, i placed an order with swiggy for "belgium waffle co." in jaipur. The payment was made online and i did receive the success of transaction prompt. However, the retailer denied receiving it and swiggy thus asked me to ask my bank to get a refund about the same. Yesterday, received a response from my bank, that my payment has successfully gone through and the retailer has claimed to receive it.

Sr#1-[protected]- this is my service request number that kotak bank sent me, below also writing the excerpt they wrote in the mail.

"your request via sr1-[protected] for debit card transaction has been rejected as the txn has been claimed by the merchant. Kindly contact merchant for a refund. If you wish to dispute the transaction further, please submit chargeback form at our nearest branch. It will take 34 days post submission of chargeback form to get further status."

The same had been conveyed by me to swiggy, however they failed to provide me with a satisfactory response, all they wrote was "if the payment has been deducted, it will get refunded", i am highly dissatisfied with this experience and would like to see if there is something that you could do in the matter. It's so annoying to be charged for something unnecessarily.

Hope to get this issue resolved at the earnest possible.