Swiggy — # company service

Address:

B 204 Siddartha Apts Ganeshnagar Ramanthapur, Hyderabad, Andhra Pradesh, 500013

Order # [protected]

The order was placed on 12th april 2019 at 7:36 am. I had to wait for almost 20 mins and be informed that the restaurant was not yet opened. When i spoke to the swiggy customer center i was informed that they will provide a refund and i can replace the order after 8:00 am.

The swiggy hub did provide a refund coupon for me for the amount of the order and then showed the order as delivered. I again placed the order for the same on the order # [protected] at 8:11 am.

Since the order was placed it was not confirmed even it 11:00 am. I have received multiple calls from swiggy with different versions of their story and informing that the order will be delivered. After waiting for about an hour and a half i received a call requesting to know if we can cancel the order as it can not be processed. I have informed them about my issue but the customer service rep and supervisor were just indifferent to my concern speaking like robots just giving information about what they had to say and not listen to my concern.