Swiggy — complain for serves bad food

Address:

Chandraberia,Krishnapur,ankur club,kolkata, Kolkata, West Bengal

Dear sir/mam
I ordered from lasker biriyani house, chicken biriyani via swiggy food apps, and after delivered it, i found that it was wasted. And bad smelling from food, i wanted to talk through but there was no executive in that time while the time was 11:20pm,
I was not helped in any way, they did not give me the balance, and says i will give you a food coupon. But that the time is 11:43 pm,
Tell me one thing is this the right time to the order for food?
I asked for a refund, i couldn't get it,

Plz help me. I want to get the refund.
Swiggy ac details —
Dipshikha das
[protected]@gmail.com
[protected]
Order id-[protected]
Order delivered time-10:49 pm
Rupees - rs, 88

Please help me to refund my balance
Thank you