[Resolved] Swiggy — Complaint on Order#[protected].

Sahoob

Oct 6, 2021

Address:

MATESHWARI KRIPA FLAT NO 401 ULWE 410206

Dear Sir/Madam,

Hope you are fine and doing well.!!

Here I will come to the straight point why I am writing this to you.

Firstly I am damn hungry and due to this incident I just ate biscuits and writing this to you.

I dont know what you will do after getting this escalation on the concern I am highlighting but I hope as CEO of company you will give me the best of yours for my satisfaction on the worst part happen to night.

Subjected order was placed at "SAI PALACE PURE VEG" with 3 food orders. Though i suppose to the get the order within 46 Minutes. Order was placed at 8.36 approx.

Surprisingly the swiggy boy reach to pick the order and suddenly I received call at 9:45 approx that the items are not available so please cancel the order, I was like after 1 hour the partner is ordering me to cancel the order because of item not available, something like joke is going on. After an hour who the hell will ask to cancel order for a reason "THE ITEM IS NOT IN STOCK"

My question is sort and simple, if the stock was not available then why partner has accepted my order, they can call me and confirm on of sudden or ask to edit order but why this happened after reaching to the restaurant ?

Also your CC guys were so hopeless and keep trying to convince hungry guy to cancel the order ?

Chat boy was also doing the same, surprisingly in between even after in straight words that I will not cancel order, whole fault is yours you guys have cancel the order without consent and refunded me the amount I have paid.

You can check my history I was more happy to order food from you instead Zomato but now I have totally lost the faith and trust on you guys. ZOMATO is best now for me.

I know the trick you guys have played with me, you come to know the mistake and holdtge order by giving lame excuse as out of stock.

See refund is not only closure of this I need compensation.

One more your Chat boy was giving me bribe of Rs.41 to cancel order, you may check conversation.

Harrasment on top...!!

I will highlight this to all social media platforms.

I am working with TATA and I know the brand work which impact after the escalation.

Very very disappointed customer,
Basant Sahoo
[protected]

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Nov 23, 2021

Complaint marked as Resolved

Swiggy customer support has been notified about the posted complaint.

Oct 07, 2021

Updated by Sahoob Please help to escalate

Verified Support

Oct 08, 2021

Swiggy Customer Care's response Hi Sahoob, we are disappointed to hear about your experience. We have highlighted this to our team and they will contact you via Email and assist you further on the same. In case you still have further queries I request you to kindly write us at [protected]@swiggy.in and our team will sort it out to the best of your satisfaction. That being said, we will surely take this up with the concerned teams and check what went wrong to ensure that such lapses are minimized henceforth. We hope that you will give us another opportunity to serve you and turn around your experience with us.