Swiggy — complaint regarding order no.#[protected]

Address:

Meron boys hostel, kalamassery, kerala, 682022

I ordered biriyani and lime juice combo on[protected] on swiggy in kalamassery, kerala, India . And paid Rs.107 via paytm .
The food had bad smell. And the chicken and gravy were burnt. The rice was uncooked. Simply saying, never had to face food like this before. Can't even smell it.
I contacted swiggy customer care and asked them for another pack of food or refund. And they said they can't do that and exited from the chat. I tried for 2-3times they just say sorry and exits from the chat.
It was my lunch that I ordered and I starved contacting them upto 3:00.
I just lost my money and faced a very bad customer service for the first time in my life.
Please resolve this issue . I lost my money for nothing but food