Swiggy — complaint with regards to inordinate delay in order and pathetic service providing

Address:

Trimbakeshwar society, Pune, Maharashtra, 411014

Order #[protected]
The time shown for delivering of the order was 25-30 minutes but the order was delivered in almost 1.5 hours, i tried to contact swiggy via the chat option but they never assigned an executive to me in time span of 1 hour.
The service provided was really bad and in addition swiggy never bothered to heed to my plea.
The delay in providing the food item and no response from swiggy shows that they are not bothered with what the end consumer gets.
I tried several times to call swiggy also but they did not pick up.
And while submitting complaint with regards to the delay the screen would just say please track the order but the awful part is this that the tracker was absolutely wrong.
This should not get unnoticed by swiggy and they should answer for this kind of service.